Exotel Support Center
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What is Exotel?
What is the registration process?
I have an Exotel Trial Account. How do I test it out? (or) How do I get started with my Exotel Trial account?
What regions/circles are you available?
Exotel is not available in my circle. What can I do?
See all 33 articles
How is cloud telephony different from internet telephony, VOIP, and services like Skype?
Does Exotel have enough infrastructure to handle the our customer's call loads?
How can exotel help an E-commerce company?
What is a Trial Account?
What is my trial account pin?
Why should I sign up for a trial account?
What is the difference between a trial account and a full account?
Trial Accounts: How do I test outbound calling?
See all 14 articles
Pricing and Billing
Pricing, Billing & Payments
When will I get my Usage Summary? Where can i see my payment history?
Where is my bill?
How do I Pay?
How? Why? and What next? of account closure
Who gets the bills in my company?
See all 19 articles
My Exotel credits are expiring soon. How do I make best use of my existing credits?
What happens when my Exotel account's validity expires?
POSTPAID: What is credit limit and how does it matter?
Voice & Phone Calls
How do I make outbound calls via Exotel?
How do I download all Call Recordings?
What notifications do I get for calls and where do they show up?
Aargh! I hear echo in my phone calls
Call Recording of an outgoing call using API?
See all 43 articles
Is it possible to edit a conference bridge after I set it up?
What is a Passcode? Why do I need one for my conference bridge?
Who is a moderator?
What happens if the moderator doesn't join the conference?
How do I set a moderator for my conference call?
See all 10 articles
Call Centre - Dashboard (Private Beta)
Call Centre - Dashboard (Private Beta) [Updated]
Messaging & SMS
SMS From Exotel
How do I check Exotel Account settings and SMS settings?
What is an SMS template and how can I get a template approved?
How do I find the delivery status of the SMS I sent using Exotel API?
Can I process an incoming SMS based on Keywords and send appropriate responses?
Why has my SMS not reached the recipient? When will it reach?
See all 25 articles
Exotel Goodies & Addons
Reporting & Analytics
Where can I find my call reports and what is the reporting format used
All about SMS reports
How do you arrive at the BillableDuration for outbound calls?
What is the difference between "outbound-dial" and "outbound-api"?
How can I segregate reports per Agent/Group?
See all 12 articles
Will 'Click to Call' App work in an HTTPS page?
Phone a friend
How do I get a call app to work on my Exotel number?
Why is my missed call app not disconnecting immediately?
See all 13 articles
Connect Applet: Call queue
Why cant I find the users in "Choose a user or group"?
See all 13 articles
Make an API Outgoing call using Postman
Exotel Auto-Dialer Help Document
How to use NEW Call Campaigns
How to use NEW Auto-Dialer Campaigns
Email and SMS Notifications
I get a mail daily about the previous day's activity on my Exotel Account. How do I make sense of it?
Other Frequently Asked Questions
Frequently Asked Questions
Adding back a deleted user
How do I change the Super Admin Email?
Where do I upload my KYC docs and what documents qualify for KYC?
Co-workers Access Rights
How can I close and delete my account?
See all 39 articles
NDNC, DND & Other Regulations
What is the difference between a transactional call and a promotional call?
What is the 'Do Not Call' list or NCPR (National Customer Preference Register)?
What kind of calls can I make to people who have registered in the NCPR and to people who have not?
Why am I not able to make a Promotional call to a J&K number?
What is the difference between a transactional SMS and a promotional SMS
See all 11 articles
How do I use the Addressbook and the Lists feature?
How do I create/edit/save a flow?
What kind of flows can I build using Exotel
How do I add a list of numbers into my addressbook?
How do I import/export numbers to a list?
See all 19 articles
What happens after my account is closed?
Notifications & Alerts
Updating my Exotel SMS and Email notifications
How do you remind me about my payments?
Outbound Call to connect an Agent to a Customer
API to convert text to high quality voice using Shout Out app
Outbound Call to connect a Customer to an App
Call API to get details of a Call
How to send an automated SMS after an outbound call using API?
See all 29 articles
Exotel Non-Disclosure Agreement
Exotel Integration With Zoho Desk
Exotel Integration With Zoho CRM
Exotel Integration With Freshdesk
Exotel Hubspot Calling Integration