Exotel Support Center
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What is Exotel?
What is the registration process?
I have an Exotel Trial Account. How do I test it out? (or) How do I get started with my Exotel Trial account?
What regions/circles are you available?
Exotel is not available in my circle. What can I do?
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How is cloud telephony different from internet telephony, VOIP, and services like Skype?
Does Exotel have enough infrastructure to handle the our customer's call loads?
How can Exotel help an E-commerce company?
How can i make/receive calls in my Exotel account using SIP client?
What is a Trial Account?
What is my trial account pin?
Why should I sign up for a trial account?
What is the difference between a trial account and a full account?
Trial Accounts: How do I test outbound calling?
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Can we enable dispositions for our account?
Upgrade your Browser to support TLSv1.2
New Inbox Filter- How to search call logs older than 7 days?
Email notification is on but not receiving the notification
New Inbox Filter_Latest - How to search call logs older than 7 days?
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Pricing and Billing
Pricing, Billing & Payments
When can find my usage summary and the tax invoice? Where can I see my payment history?
Where can I get my bills?
How do I Pay?
How? Why? and What next? of account closure
Who gets the bills in my company?
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My Exotel credits are expiring soon. How do I make best use of my existing credits?
What happens when my Exotel account's validity expires?
POSTPAID: What is credit limit and how does it matter?
Voice & Phone Calls
How do I make outbound calls via Exotel / How to make calls?
How do I download all Call Recordings?
What notifications do I get for calls and where do they show up?
Aargh! I hear echo in my phone calls
Call Recording of an outgoing call using API?
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Is it possible to edit a conference bridge after I set it up?
What is a Passcode? Why do I need one for my conference bridge?
Who is a moderator?
What happens if the moderator doesn't join the conference?
How do I set a moderator for my conference call?
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Call Centre - Dashboard (Private Beta)
Call Centre - Dashboard (Private Beta) [Updated]
Custom Date Range Filter In Live Call Dashboard
How to use Analytics Feature? (Agent on/off logs)
SMS From Exotel
How do I check Exotel Account settings and SMS settings?
What is an SMS template and how can I get a template approved?
How do I find the delivery status of the SMS I sent using Exotel API?
Why has my SMS not reached the recipient? When will it reach?
I want to change my SMS Sender ID(Header). How can I do that?
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Whatsapp Business API: Applying for Official Business Account (Green Tick )?
How to Verify your Facebook Business Manager Account?
Configure Exotel's Whatsapp Integration with Clevertap
How to send WhatsApp OTP Messages?
Which Whatsapp features are supported by Exotel's Omnichannel API?
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Exotel Goodies & Addons
Reporting & Analytics
Where can I find my call reports and what is the reporting format used
All about SMS reports
How do you arrive at the Billable Duration for outbound calls?
What is the difference between "outbound-dial" and "outbound-api"?
How can I segregate reports per Agent/Group?
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Will 'Click to Call' App work in an HTTPS page?
Phone a friend
How do I get a call app to work on my Exotel number?
Why is my missed call app not disconnecting immediately?
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Connect Applet: Call queue
Why cant I find the users in "Choose a user or group"?
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Make an API Outgoing call using Postman
Email and SMS Notifications
I get mail daily about the previous day's activity on my Exotel Account. How do I make sense of it?
Other Frequently Asked Questions
Frequently Asked Questions
Understanding Call Status on Exotel Status Board
Adding back a deleted user
How do I change the Super Admin Email?
Where do I upload my KYC/Verification docs and what documents qualify for KYC?
Co-workers Access Rights
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NDNC, DND & Other Regulations
What is the difference between a transactional call and a promotional call?
What is the 'Do Not Call' list or NCPR (National Customer Preference Register)?
What kind of calls can I make to people who have registered in the NCPR and to people who have not?
How does Exotel define 'Whitelisted Customer' and what is a customer 'whitelist'
Why am I not able to make a Promotional call to a J&K number?
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How do I use the Addressbook and the Lists feature?
How do I create/edit/save a flow?
What kind of flows can I build using Exotel
How do I add a list of numbers into my addressbook?
How do I import/export numbers to a list?
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On Closure, Why is the amount that you return less than the balance shown in my account?
What happens after my account is closed?
Notifications & Alerts
Updating my Exotel SMS and Email notifications
How do you remind me about my payments?
Outbound Call to connect an Agent to a Customer
API to convert text to high quality voice using Shout Out app
Outbound Call to connect a Customer to an App
Call API to get details of a Call
How to send an automated SMS after an outbound call using API?
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Exotel Non-Disclosure Agreement
Exotel Integration With Zoho Desk
Exotel Integration With Zoho CRM
Exotel Integration With Freshsales
Exotel Integration With Freshdesk
Exotel Hubspot Calling Integration
Exotel - LeadSquared UTC connector
Exotel - LeadSquared Mobile app integration
Integrations - SMS
Use CleverTap via Exotel (Generic SMS plugin)
Use CleverTap via Exotel (Native SMS plugin)
Use WebEngage via Exotel (Native SMS plugin)
Use MoEngage via Exotel (Generic SMS plugin)
Exotel : Verify customer number & confirm orders automatically
Exotel Integration With Salesforce
WebRTC SDK integration
IP-PSTN intermix: Customer onboarding and WebRTC SDK integration
How to use NEW Call Campaigns
Deprecation of features in the Old Call & Dialer Campaign
How to use call campaign throttling
How to use NEW Auto-Dialer(Outbound Dialer) Campaigns
How to Create New SMS Campaign
SMS Campaign URL shortening and tracking
Is there any limitation to the number of contacts for which I can create an SMS Campaign?
How to create Whatsapp Campaign