Exotel Support Center
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Getting Started
39
What is Exotel?
What is the registration process?
I have an Exotel Trial Account. How do I test it out? (or) How do I get started with my Exotel Trial account?
What regions/circles are you available?
Exotel is not available in my circle. What can I do?
View all 39
Cloud telephony
5
How is cloud telephony different from internet telephony, VOIP, and services like Skype?
Does Exotel have enough infrastructure to handle the our customer's call loads?
How can Exotel help an E-commerce company?
How can i make/receive calls in my Exotel account using SIP client?
C.O.D. Verification
Trial account
17
What is a Trial Account?
What is my trial account pin?
Why should I sign up for a trial account?
What is the difference between a trial account and a full account?
Trial Accounts: How do I test outbound calling?
View all 17
Dashboard
6
Can we enable dispositions for our account?
Upgrade your Browser to support TLSv1.2
New Inbox Filter- How to search call logs older than 7 days?
Email notification is on but not receiving the notification
New Inbox Filter_Latest - How to search call logs older than 7 days?
View all 6
IP PSTN
0
Pricing and Billing
Pricing, Billing & Payments
20
When can find my usage summary and the tax invoice? Where can I see my payment history?
Where can I get my bills?
How do I Pay?
How? Why? and What next? of account closure
Who gets the bills in my company?
View all 20
Prepaid
2
My Exotel credits are expiring soon. How do I make best use of my existing credits?
What happens when my Exotel account's validity expires?
Postpaid
1
POSTPAID: What is credit limit and how does it matter?
Voice & Phone Calls
Call Docs
51
How do I make outbound calls via Exotel / How to make calls?
How do I download all Call Recordings?
What notifications do I get for calls and where do they show up?
Aargh! I hear echo in my phone calls
Call Recording of an outgoing call using API?
View all 51
Conference calls
10
Is it possible to edit a conference bridge after I set it up?
What is a Passcode? Why do I need one for my conference bridge?
Who is a moderator?
What happens if the moderator doesn't join the conference?
How do I set a moderator for my conference call?
View all 10
Call Center
5
Call Centre - Dashboard (Private Beta)
Call Centre - Dashboard (Private Beta) [Updated]
Custom Date Range Filter In Live Call Dashboard
How to use Analytics Feature? (Agent on/off logs)
Voice Communication with Exotel's VOIP SoftPhone - Beta
Messaging
SMS From Exotel
38
How do I check Exotel Account settings and SMS settings?
What is an SMS template and how can I get a template approved?
How do I find the delivery status of the SMS I sent using Exotel API?
Why has my SMS not reached the recipient? When will it reach?
I want to change my SMS Sender ID(Header). How can I do that?
View all 38
Whatsapp
24
Whatsapp Business API: Applying for Official Business Account (Green Tick )?
How to Verify your Facebook Business Manager Account?
Configure Exotel's Whatsapp Integration with Clevertap
How to send WhatsApp OTP Messages?
Which Whatsapp features are supported by Exotel's Omnichannel API?
View all 24
Exotel Goodies & Addons
Mobile
0
Reporting & Analytics
16
Where can I find my call reports and what is the reporting format used
All about SMS reports
How do you arrive at the Billable Duration for outbound calls?
What is the difference between "outbound-dial" and "outbound-api"?
How can I segregate reports per Agent/Group?
View all 16
App Bazaar
15
Will 'Click to Call' App work in an HTTPS page?
Phone a friend
How do I get a call app to work on my Exotel number?
Zero app
Why is my missed call app not disconnecting immediately?
View all 15
App Builder
14
Connect Applet: Call queue
Why cant I find the users in "Choose a user or group"?
Voicemail
Applets
Email applet
View all 14
Chrome plugin
1
Make an API Outgoing call using Postman
Email and SMS Notifications
1
I get mail daily about the previous day's activity on my Exotel Account. How do I make sense of it?
Other Frequently Asked Questions
Frequently Asked Questions
44
Understanding Call Status on Exotel Status Board
Adding back a deleted user
How do I change the Super Admin Email?
Where do I upload my KYC/Verification docs and what documents qualify for KYC?
Co-workers Access Rights
View all 44
NDNC, DND & Other Regulations
11
What is the difference between a transactional call and a promotional call?
What is the 'Do Not Call' list or NCPR (National Customer Preference Register)?
What kind of calls can I make to people who have registered in the NCPR and to people who have not?
How does Exotel define 'Whitelisted Customer' and what is a customer 'whitelist'
Why am I not able to make a Promotional call to a J&K number?
View all 11
Advanced Configs
19
How do I use the Addressbook and the Lists feature?
How do I create/edit/save a flow?
What kind of flows can I build using Exotel
How do I add a list of numbers into my addressbook?
How do I import/export numbers to a list?
View all 19
Account Closure
1
What happens after my account is closed?
Notifications & Alerts
2
Updating my Exotel SMS and Email notifications
How do you remind me about my payments?
API Documentation
API Docs
30
Outbound Call to connect an Agent to a Customer
API to convert text to high quality voice using Shout Out app
Outbound Call to connect a Customer to an App
Call API to get details of a Call
How to send an automated SMS after an outbound call using API?
View all 30
Data Security
Non-Disclosure Agreement
1
Exotel Non-Disclosure Agreement
Exotel Integrations
ZOHO integration
2
Exotel Integration With Zoho Desk
Exotel Integration With Zoho CRM
Freshworks Integrations
3
Exotel Integration with FreshSales
Exotel Integration With Freshchat
Exotel Integration With Freshdesk
Hubspot Integration
1
Exotel Hubspot Calling Integration
Leadsquared Integrations
3
Exotel - LeadSquared UTC connector
Exotel - LeadSquared Mobile app integration
LSQ IP-PSTN Connector
Integrations - SMS
4
Use CleverTap via Exotel (Generic SMS plugin)
Use CleverTap via Exotel (Native SMS plugin)
Use WebEngage via Exotel (Native SMS plugin)
Use MoEngage via Exotel (Generic SMS plugin)
Shopify Integration
1
Exotel : Verify customer number & confirm orders automatically
Salesforce Integration
1
Exotel Integration With Salesforce
WebRTC SDK integration
1
IP-PSTN intermix: Customer onboarding and WebRTC SDK integration
Campaigns
Call Campaign
5
How to use NEW Call Campaigns
Deprecation of features in the Old Call & Dialer Campaign
How to use call campaign throttling
How to use NEW Auto-Dialer(Outbound Dialer) Campaigns
Voicebot Campaigns
SMS Campaign
3
How to Create New SMS Campaign
SMS Campaign URL shortening and tracking
Is there any limitation to the number of contacts for which I can create an SMS Campaign?
Whatsapp Campaign
1
How to create Whatsapp Campaign
RCS Campaign
1
How to create RCS Campaign