• If a person is registered in the NCPR (National Customer Preference Register), you can only make 'Transactional' calls to them.
  • If a person is NOT registered in the NCPR, you can choose to make a Transactional or a Promotional call to them. 

 

Type of Call
In Whitelist?
Registered in NCPR
Not Registered in NCPR
Transactional
Whitelisted Customer
Call allowed
Call allowed
 
Non-Whitelisted Number
Call not allowed
Call allowed
Promotional
Whitelisted Customer
Call not allowed
Call allowed
 
Non-Whitelisted Number
Call not allowed
Call allowed

 

A 'Whitelisted Customer' is a person who has called or sent an SMS to your Exotel number(s) at least once in the past 6 months. This has been put in place in order for us to ensure that both your company and Exotel abide by the regulations laid down by the TRAI.

For eg: If Mr. Rajni who is registered in the NCPR calls your Exotel number on October 1st, his number will be whitelisted till March 31st (6 months). This means you will be able to make transactional calls to him during this period. But from April 1st, you will not be able to call him unless he calls your number during that period.

But in the above example, if Mr. Rajni is not registered in the NCPR, you will be able to make a transactional call even after April 1st.