Frequently Asked Questions

Understanding Call Status on Exotel Status Board
Short video: This article is about understanding call status on Exotel Status Board. For more information about what Exotel Status Board is, why w...
Sat, 5 Mar, 2022 at 12:29 PM
Adding back a deleted user
Short video: I deleted a user from my account but I want to add them back. How can I do this? You can add the same user by clicking on "I...
Sat, 7 May, 2022 at 10:45 AM
How do I change the Super Admin Email?
A short video: 1. Please login to Exotel account using user credential – he/she is the admin of this account. 2. Once you log in, click on the &q...
Mon, 10 Jan, 2022 at 6:53 PM
Where do I upload my KYC docs and what documents qualify for KYC?
You can upload your KYC documents by navigating to 'My account' Then click on the 'KYC Docs' tab Before you u...
Fri, 17 Dec, 2021 at 10:42 PM
Co-workers Access Rights
A short video: There are three types of Co-workers within your Exotel account Admins  Users Supervisors NEW You can spot the differe...
Mon, 10 Jan, 2022 at 6:58 PM
How can I close and delete my account?
Short video: You will need to be an admin to do this:  Go to "My Account" (The Spanner icon) and click on "Company Info" on ...
Sun, 6 Feb, 2022 at 11:37 AM
How do I delete an Exophone from my account?
Video: Before we get started, there are a couple of important points that we need to remember here:  1. Do not delete all the ExoPhones at on...
Sat, 7 May, 2022 at 8:00 PM
Can you share your contact details with me?
Dear Customer, We always value our relationship with you and will work hard to address all your queries.  You can reach out to us in multiple ways, ...
Fri, 6 May, 2022 at 12:35 AM
How do I redeem my Exotel coupon?
A short video: If you have an Exotel Coupon, Please refer the above video and you can redeem it by doing the following: Go to http://my.exotel....
Tue, 31 May, 2022 at 1:46 AM
Unverified number - How to verify my number?
Every new number that you add to your Exotel account needs to be verified that it actually belongs to you!  We remind you about this in a few places. Whene...
Sat, 7 May, 2022 at 10:55 AM