Frequently Asked Questions
Short video: This article is about understanding call status on Exotel Status Board. For more information about what Exotel Status Board is, why w...
Sat, 5 Mar, 2022 at 12:29 PM
Short video: I deleted a user from my account but I want to add them back. How can I do this? You can add the same user by clicking on "I...
Sat, 7 May, 2022 at 10:45 AM
A short video: 1. Please login to Exotel account using user credential – he/she is the admin of this account. 2. Once you log in, click on the &q...
Mon, 10 Jan, 2022 at 6:53 PM
You can upload your KYC documents by navigating to 'My account' Then click on the 'KYC Docs' tab Before you u...
Fri, 17 Dec, 2021 at 10:42 PM
A short video: There are three types of Co-workers within your Exotel account Admins Users Supervisors NEW You can spot the differe...
Mon, 10 Jan, 2022 at 6:58 PM
Short video: You will need to be an admin to do this: Go to "My Account" (The Spanner icon) and click on "Company Info" on ...
Sun, 6 Feb, 2022 at 11:37 AM
Video: Before we get started, there are a couple of important points that we need to remember here: 1. Do not delete all the ExoPhones at on...
Sat, 7 May, 2022 at 8:00 PM
Dear Customer, We always value our relationship with you and will work hard to address all your queries. You can reach out to us in multiple ways, ...
Fri, 6 May, 2022 at 12:35 AM
A short video: If you have an Exotel Coupon, Please refer the above video and you can redeem it by doing the following: Go to http://my.exotel....
Tue, 31 May, 2022 at 1:46 AM
Every new number that you add to your Exotel account needs to be verified that it actually belongs to you! We remind you about this in a few places. Whene...
Sat, 7 May, 2022 at 10:55 AM