Frequently Asked Questions
This article is about understanding call status on Exotel Status Board. For more information about what Exotel Status Board is, why we built it etc., you m...
Mon, 29 Nov, 2021 at 9:18 PM
I deleted a user from my account but I want to add them back. How can I do this? You can add the same user by clicking on invite co-work from Co-worker ...
Mon, 17 May, 2021 at 2:27 PM
A short video: 1. Please login to Exotel account using user credential – he/she is the admin of this account. 2. Once you log in, click on the &q...
Mon, 10 Jan, 2022 at 6:53 PM
You can upload your KYC documents by navigating to 'My account' Then click on the 'KYC Docs' tab Before you u...
Fri, 17 Dec, 2021 at 10:42 PM
A short video: There are three types of Co-workers within your Exotel account Admins Users Supervisors NEW You can spot the differe...
Mon, 10 Jan, 2022 at 6:58 PM
You will need to be an admin to do this: Go to "My Account" (The Spanner icon) and click on "Company Info" on the left and you will ...
Sun, 20 Jun, 2021 at 1:56 PM
Before we get started, there are a couple of important points that we need to remember here: 1. Do not delete all the ExoPhones at once. 2. Please ke...
Sat, 23 Oct, 2021 at 1:56 PM
Dear Customer, We value our relationship with you and will work hard to address all your queries. You can reach out to us in multiple ways, in incr...
Mon, 17 May, 2021 at 3:02 PM
A short video: If you have an Exotel Coupon, you can redeem it by doing the following: Go to http://my.exotel.in/pay Choose the Discount/C...
Tue, 4 Jan, 2022 at 5:36 PM
Every new number that you add to your Exotel account needs to be verified that it actually belongs to you! We remind you about this in a few places. Wheneve...
Mon, 1 Nov, 2021 at 10:20 AM