Frequently Asked Questions
I deleted a user from my account but I want to add them back. How can I do this? You can add the same user by clicking on invite co-work from Co-worker ...
Mon, 17 May, 2021 at 2:27 PM
1. Please login to Exotel account using user credential – he/she is the admin of this account. 2. Once you log in, click on the "Co-workers and group...
Tue, 29 Jun, 2021 at 4:47 PM
You can upload your KYC documents by navigating to 'My account' Then click on the 'KYC Docs' tab Before you upload ...
Wed, 21 Jul, 2021 at 9:27 PM
There are three types of Co-workers within your Exotel account Admins Users Supervisors NEW You can spot the difference between them from the ...
Thu, 14 May, 2020 at 3:19 PM
You will need to be an admin to do this: Go to "My Account" (The Spanner icon) and click on "Company Info" on the left and you will ...
Sun, 20 Jun, 2021 at 1:56 PM
If you have multiple Exophones and would like to delete a number from you account please follow this: 1) Go to the 'Exophones' page 2) Click on ...
Tue, 31 Mar, 2020 at 11:47 AM
Dear Customer, We value our relationship with you and will work hard to address all your queries. You can reach out to us in multiple ways, in incr...
Mon, 17 May, 2021 at 3:02 PM
If you have an Exotel Coupon, you can redeem it by doing the following: Go to http://my.exotel.in/pay Choose the Discount/Coupon Code option from the...
Wed, 19 May, 2021 at 4:41 PM
Every new number that you add into your Exotel account needs to be verified that it actually belongs to you! We remind you about this in a few places. Whene...
Tue, 9 Jul, 2019 at 4:28 PM
Once your Exotel credit balance becomes zero/negative, all the services will be deactivated meaning you will not be able to make and receive calls or send S...
Wed, 2 Jun, 2021 at 5:29 PM