Frequently Asked Questions

Adding back a deleted user
I deleted a user from my account but I want to add them back. How can I do this? You can add the same user by clicking on invite co-work from Co-worker ...
Mon, 17 May, 2021 at 2:27 PM
How do I change the Super Admin Email?
1. Please login to Exotel account using user credential – he/she is the admin of this account. 2. Once you log in, click on the "Co-workers and group...
Tue, 29 Jun, 2021 at 4:47 PM
Where do I upload my KYC docs and what documents qualify for KYC?
You can upload your KYC documents by navigating to 'My account' Then click on the 'KYC Docs' tab Before you u...
Fri, 30 Jul, 2021 at 10:26 PM
Co-workers Access Rights
There are three types of Co-workers within your Exotel account Admins  Users Supervisors NEW You can spot the difference between them from the ...
Wed, 1 Sep, 2021 at 10:48 AM
How can I close and delete my account?
You will need to be an admin to do this:  Go to "My Account" (The Spanner icon) and click on "Company Info" on the left and you will ...
Sun, 20 Jun, 2021 at 1:56 PM
How do I delete an Exophone from my account?
Before we get started, there are a couple of important points that we need to remember here:  1. Do not delete all the ExoPhones at once.  2. Please ke...
Sat, 23 Oct, 2021 at 1:56 PM
Can you share your contact details with me?
Dear Customer, We value our relationship with you and will work hard to address all your queries.  You can reach out to us in multiple ways, in incr...
Mon, 17 May, 2021 at 3:02 PM
How do I redeem my Exotel coupon?
If you have an Exotel Coupon, you can redeem it by doing the following: Go to http://my.exotel.in/pay Choose the Discount/Coupon Code option from the...
Wed, 19 May, 2021 at 4:41 PM
Unverified number - How to verify my number?
Every new number that you add into your Exotel account needs to be verified that it actually belongs to you! We remind you about this in a few places. Whene...
Tue, 9 Jul, 2019 at 4:28 PM
What happens when my Exotel credit balance becomes zero/negative?
Once your Exotel credit balance becomes zero/negative, all the services will be deactivated meaning you will not be able to make and receive calls or send S...
Wed, 2 Jun, 2021 at 5:29 PM