Transactional SMSs will typically be sent to the recipient within a matter of minutes. It may vary from 1 minute to up to 30 minutes.
Promotional SMSs on the other hand will take up to 3 hours to be sent.
In your dashboard, you can check your SMS delivery status by checking the outbox section: my.exotel.com/smses/outbox
If you have sent your SMS using the SMS API, you can check for the status of your message. Details on how to do that can be found here. If you have scheduled an SMS campaign, the status (snapshot) of the campaign can be found here.
In case your transactional SMS or Trans-Opt-in SMS is not delivered or pending on the operator for more than 30 minutes, kindly reach us on 08088919888 or write to us at email@example.com.