Exotel Support Center

Your call and SMS reports can be found under  Admin-> Reports. You can download reports daily, monthly (billing cycle) or even for *custom dates. If you ...

You can find your SMS reports in the 'Reports'  tab under Admin. SMS reporting format Field Values Comments Id Unique alphanumer...

Let's say your Agent makes an outbound call to your customer using the 'Call' button on your Exotel dashboard. First, Exotel dials the agen...

outbound-api and outbound-dial are values in the "Direction" column of a call report.  Outbound-api is an outgoing call made using the API (...

In order to get group/agent wise reports :- Step 1:   1. Please login to your Exotel account 2. On the left side bottom of the page, you will notice ...

You can access your old reports by going to the "Reports" tab on the right panel. You can then set the dates you want the report for and even filt...

Right now, all of your reports are available in a .csv format.  For more info on Reports data, refer here.

Along with the Call/SMS report, We have included the feature of getting call details for any particular user or group. And this is how you can fetch the fo...

Want to know, when did your co-worker log in to the Exotel account or when and who did the modification in the custom app or in the coworkers and gr...

If you have tasks in Microsoft Excel that you do repeatedly, you can either record a macro to automate those tasks or use the one (via import option) that w...