Reporting & Analytics

Where can I find my call reports and what is the reporting format used
Your Call and SMS reports can be found under  Admin-> Reports.  You can download reports daily, monthly (billing cycle), or even for *custom dates. If y...
Mon, 6 Jun, 2022 at 8:23 PM
All about SMS reports
Short video: You can find your SMS reports in the 'Reports'  tab under Admin, and are provided the facility to filter report q...
Mon, 6 Jun, 2022 at 7:17 PM
How do you arrive at the Billable Duration for outbound calls?
Video: Let's say an agent makes an outbound call to your customer using the 'Call' button on your Exotel dashboard. First, Exotel ...
Wed, 6 Apr, 2022 at 11:23 PM
What is the difference between "outbound-dial" and "outbound-api"?
Outbound-api and outbound-dial are values in the "Direction" column of a call report.  Outbound-api is an outgoing call made using the API (mo...
Sat, 23 Oct, 2021 at 10:59 AM
How can I segregate reports per Agent/Group?
In order to get group/agent wise reports:- Step 1:   1. Please login into your Exotel account 2. On the left panel, under the ADMIN section, you will...
Mon, 6 Jun, 2022 at 7:31 PM
How can I access my old reports?
You can access your old reports by going to the "Reports" tab on the right panel. You can then set the dates you want the report for and even filt...
Mon, 1 Nov, 2021 at 10:25 AM
How can I access my old reports?
A short video: You can access your old reports by going to the "Reports" tab on the right panel. You can then set the dates you want th...
Wed, 5 Jan, 2022 at 12:10 AM
What format will my Exotel report be available in?
Right now, all of your reports are available in a .csv format. You can open the reports in excel and spreadsheets once downloaded.  For more info on Rep...
Thu, 2 Dec, 2021 at 11:03 AM
User/Group Report
A short video: Along with the Call/SMS report, We have included the feature of getting call details for any particular user or group. And this is ...
Fri, 28 Jan, 2022 at 3:14 PM
Coworker Activity Log
Short video: The co-worker activity log, like the name suggests, helps you keep track of what your co-workers are up to.  It helps you stay ...
Mon, 6 Jun, 2022 at 8:19 PM