Reporting & Analytics

Where can I find my call reports and what is the reporting format used
Your Call and SMS reports can be found under  Admin-> Reports. You can download reports daily, monthly (billing cycle) or even for *custom dates. If you ...
Sun, 12 Sep, 2021 at 8:36 PM
All about SMS reports
You can find your SMS reports in the 'Reports'  tab under Admin. SMS reporting format Field Values Comments Id Unique alphanum...
Mon, 5 Apr, 2021 at 2:08 PM
How do you arrive at the BillableDuration for outbound calls?
Let's say an agent makes an outbound call to your customer using the 'Call' button on your Exotel dashboard. First, Exotel dials the agent&#x...
Tue, 18 May, 2021 at 1:40 PM
What is the difference between "outbound-dial" and "outbound-api"?
Outbound-api and outbound-dial are values in the "Direction" column of a call report.  Outbound-api is an outgoing call made using the API (mo...
Sun, 20 Jun, 2021 at 1:52 PM
How can I segregate reports per Agent/Group?
In order to get group/agent wise reports:- Step 1:   1. Please login to your Exotel account 2. On the left panel, under the ADMIN section, you will n...
Thu, 2 Sep, 2021 at 9:45 PM
How can I access my old reports?
You can access your old reports by going to the "Reports" tab on the right panel. You can then set the dates you want the report for and even filt...
Wed, 30 Jun, 2021 at 5:19 PM
What format will my Exotel report be available in?
Right now, all of your reports are available in a .csv format.  For more info on Reports data, refer here.
Thu, 21 May, 2020 at 12:25 AM
User/Group Report
Along with the Call/SMS report, We have included the feature of getting call details for any particular user or group. And this is how you can fetch the fo...
Mon, 30 Sep, 2019 at 9:30 AM
Coworker Activity Log
Want to know, when did your co-worker log in to the Exotel account or when and who did the modification in the custom app or in the coworkers and gr...
Tue, 14 Jun, 2016 at 7:03 PM
Excel Macros and Exotel Reports
If you have tasks in Microsoft Excel that you do repeatedly, you can either record a macro to automate those tasks or use the one (via import option) that w...
Wed, 15 Aug, 2018 at 11:40 AM