App Builder

App builder Applets

Connect Applet: Call queue
A short video: Call Queueing is putting your customers to wait (in a virtual call queue) when all your agents are busy on other calls. This is op...
Tue, 4 Jan, 2022 at 5:47 PM
Why cant I find the users in "Choose a user or group"?
Not too long back, when you wanted to connect a call to your team, take voicemail or send email, you had the ability to select a single user or a group. Som...
Wed, 6 Apr, 2022 at 10:25 PM
Voicemail
Short video: Voicemail applet, as the name suggests, takes a voicemail(A digitally recorded message when the caller is unable to reach the callee...
Sat, 29 Jan, 2022 at 7:03 PM
Applets
Greeting – Greeting applet allows you to pre-set a recorded voice or entry greeting option. You can upload any line, record it using your own phone, uplo...
Fri, 6 May, 2022 at 12:31 AM
Email applet
Use the email applet to send yourself or a group an email about the incoming call or SMS. It looks like this: There are two options to ponder he...
Tue, 4 Jan, 2022 at 7:48 PM
List Manager Applet
List Manager enables you to subscribe phone numbers in & out of a list based on a caller action. On drag-drop into the "Drop applet here" b...
Tue, 4 Jan, 2022 at 7:55 PM
IVR Menu or I am looking for an IVR solution for my company. How can I use Exotel for it?
Short video: App Builder/Custom apps can be used to create customized IVR prompts for both incoming and automated outbound calls including call c...
Sat, 29 Jan, 2022 at 7:17 PM
Connect applet - Your tool to do complex call routing with exotel
Short video: Every single customer of Exotel uses Exotel because they want complete control over how they route incoming calls and to whom. Exote...
Fri, 4 Mar, 2022 at 9:32 PM
Can I configure my call flow to hangup or disconnect at any point during the call?
Yes, you can. A short video: By using the App Builder, you can build your own custom call flow. You can use the "Hangup" Applet...
Wed, 5 Jan, 2022 at 12:07 AM
Custom Music on Hold
Short video: To give you greater control over call experience, Exotel now offers the ability to put custom music on hold (MOH) on every flow. Thi...
Sat, 29 Jan, 2022 at 7:06 PM