Exotel Support Center

Call Queueing is putting your customers to wait (in a virtual call queue) when all your agents are busy. This is optional, that is, you don't have to a...

Not too long back, when you wanted to connect a call to your team, take voicemail or send email, you had the ability to select a single user or a group. Som...

Voicemail applet, as the name suggests, takes a voicemail(A digitally recorded message when the caller is unable to reach the callee). All the recordings wi...

Greeting – Greeting applet allows you to pre-set a recorded voice or entry greeting option. You can upload any line, record it using your own phone, uplo...

Use the email applet to send yourself or a group an email about the incoming call or SMS. It looks like this: There are two options to ponder he...

List Manager enables you to subscribe phone numbers in & out of a list based on a caller action. On drag-drop into the "Drop applet here" b...

App Builder/Custom apps can be used to create customized IVR prompts for both incoming and automated outbound calls including call campaigns. More informati...

Every single customer of Exotel uses Exotel because they want complete control over how they route incoming calls and to whom. Exotel provides a variety of ...

Yes, you can. By using the App Builder, you can build your own custom call flow. You can use the "Hangup" Applet or command at any point you w...

To give you greater control over call experience, Exotel now offers the ability to put custom music on hold (MOH) on every flow. This option exists in the c...