Exotel Support Center

A short video: Call Queueing is putting your customers to wait (in a virtual call queue) when all your agents are busy on other calls. This is op...

Not too long back, when you wanted to connect a call to your team, take voicemail or send an email, you had the ability to select a single user or a group. ...

Short video: Voicemail applet, as the name suggests, takes a voicemail(A digitally recorded message when the caller is unable to reach the callee...

Greeting – Greeting applet allows you to pre-set a recorded voice or entry greeting option. You can upload any line, record it using your own phone, uplo...

Use the email applet to send yourself or a group an email about the incoming call or SMS. It looks like this: There are two options to ponder he...

List Manager enables you to subscribe phone numbers in & out of a list based on a caller action. On drag-drop into the "Drop applet here" b...

Short video: App Builder/Custom apps can be used to create customized IVR prompts for both incoming and automated outbound calls including call c...

Short video: Every single customer of Exotel uses Exotel because they want complete control over how they route incoming calls and to whom. Exote...

Yes, you can. A short video: By using the App Builder, you can build your own custom call flow. You can use the "Hangup" Applet...

Short video: To give you greater control over call experience, Exotel now offers the ability to put custom music on hold (MOH) on every flow. Thi...