App Builder
App builder Applets
Call Queueing is putting your customers to wait (in a virtual call queue) when all your agents are busy. This is optional, that is, you don't have to a...
Sat, 28 Dec, 2013 at 2:11 AM
Not too long back, when you wanted to connect a call to your team, take voicemail or send email, you had the ability to select a single user or a group. Som...
Mon, 10 Sep, 2018 at 11:18 AM
Use this applet to:
1) Get a ping to your server (This is the equivalent of Passthru applet in voice) - To achieve this, Put a URL in the text box a...
Thu, 30 Oct, 2014 at 12:40 PM
Voicemail applet, as the name suggests, takes a voicemail. Depending on what you choose in the "Take voicemail for" option, it will show up in the...
Sat, 15 Mar, 2014 at 4:06 PM
Greeting – Greeting applet allows you to pre-set a recorded voice or entry greeting option. You can upload any line, record it using your own phon...
Thu, 29 Sep, 2016 at 10:31 AM
Use the email applet to send yourself or a group an email about the incoming call or SMS. It looks like this:
There are two options to pon...
Thu, 30 Oct, 2014 at 12:42 PM
List manager enables you to subscribe phone numbers in & out of a list based on a caller action. On drag-drop into the "Drop applet here" box,...
Mon, 22 Sep, 2014 at 7:19 PM
App Builder/Custom apps can be used to create customized IVR prompts for both incoming and automated outbound calls including call campaigns. More informati...
Wed, 29 Oct, 2014 at 4:11 PM
Every single customer of Exotel uses Exotel because they want complete control over how they route incoming calls and to whom. Exotel provides a variety of ...
Tue, 9 Apr, 2019 at 12:26 AM
Yes, you can.
By using the App Builder, you can build your own custom call flow. You can use the "Hangup" Applet or command at any point you...
Thu, 9 Oct, 2014 at 3:48 PM