App Builder

App builder Applets

Connect Applet: Call queue
A short video: Call Queueing is putting your customers to wait (in a virtual call queue) when all your agents are busy on other calls. This is op...
Tue, 4 Jan, 2022 at 5:47 PM
Why cant I find the users in "Choose a user or group"?
Not too long back, when you wanted to connect a call to your team, take voicemail or send email, you had the ability to select a single user or a group. Som...
Wed, 30 Jun, 2021 at 5:21 PM
Voicemail
Voicemail applet, as the name suggests, takes a voicemail(A digitally recorded message when the caller is unable to reach the callee). All the recordings wi...
Tue, 11 Jan, 2022 at 3:22 PM
Applets
Greeting – Greeting applet allows you to pre-set a recorded voice or entry greeting option. You can upload any line, record it using your own phone, uplo...
Wed, 22 Sep, 2021 at 1:51 PM
Email applet
Use the email applet to send yourself or a group an email about the incoming call or SMS. It looks like this: There are two options to ponder he...
Tue, 4 Jan, 2022 at 7:48 PM
List Manager Applet
List Manager enables you to subscribe phone numbers in & out of a list based on a caller action. On drag-drop into the "Drop applet here" b...
Tue, 4 Jan, 2022 at 7:55 PM
IVR Menu or I am looking for an IVR solution for my company. How can I use Exotel for it?
App Builder/Custom apps can be used to create customized IVR prompts for both incoming and automated outbound calls including call campaigns. More informati...
Mon, 17 May, 2021 at 2:18 PM
Connect applet - Your tool to do complex call routing with exotel
Every single customer of Exotel uses Exotel because they want complete control over how they route incoming calls and to whom. Exotel provides a variety of ...
Thu, 12 Dec, 2019 at 8:41 AM
Can I configure my call flow to hangup or disconnect at any point during the call?
Yes, you can. A short video: By using the App Builder, you can build your own custom call flow. You can use the "Hangup" Applet...
Wed, 5 Jan, 2022 at 12:07 AM
Custom Music on Hold
To give you greater control over call experience, Exotel now offers the ability to put custom music on hold (MOH) on every flow. This option exists in the c...
Mon, 17 May, 2021 at 2:24 PM