Video:
Call Centre basic support:
This is one of the most widely used use cases by our customers. A greeting can be played out to your customers initially and the calls would get connected to the respective departments. You can also use an IVR applet to connect the customer to a particular department if there is more than one in your company. Even a timing applet (flow) can be made use of if your business is open only during specific hours.
Missed Call Marketing Campaign:
This call flow lets you save your customers' numbers for whatever purpose you desire. You can use the list manager applet or a passthru with an endpoint to store the numbers.
Feedback calls:
In this use case, the customer gives a call and enters a DTMF code to rate the service. This call flow can be constructed using the gather and passthru applet.
Apart from these, you can also create flows like Shift based customer support, Extension based dialing (similar to EPABX), SMS marketing campaigns, Automated voice call campaigns, COD Verification, and a whole lot more!
If you would like to know more about what each applet means, you could refer to the below articles:
https://support.exotel.com/support/solutions/articles/35431-applets
https://developer.exotel.com/applet
If you would like to know in detail information about each applet, then you could also go to our Exotel support center page and enter the exact applet name under the "How can we help you today" section. The Exotel support center link is attached below for your reference:
https://support.exotel.com/support/home
Contact us: If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888.