Call centre Basic support:
- In this scheme you can greet you customer with a welcome message using 'Greeting' Applet.
- After this you can choose a 'Menu' applet which will create a menu to connect to various department of your company. for example- press 1 for Sales , press 2 for support
- On pressing 1 you can now choose to connect the call to your sales team and the system will direct calls to users of this group in any order you have set.
- On pressing 2 you can choose to connect the call to your support team and the system will direct calls to users of this group in any order you have set.
- You can also choose a timing applet which will help you manage your calls only during the working hours. Example- Monday to Friday 9am-9pm. At any other time you can select the 'Voicemail' applet and your calls will be automatically redirected to voicemail at any other time.
Missed Call Marketing Campaign
- You can add the caller to a registration list by using the 'Subscription' applet.
- To confirm his registration you can automatically send him a sms by using the 'SMS' applet
Apart from these you can also create flows like Shift based customer support, Basic Conferencing, Conference with authenticated users, Extension based dialling (similar to EPABX),SMS marketing campaigns and a whole lot more!