Yes, we do.
We are a cloud provider and upgrading capacity is a part & parcel of our everyday operations. There are dedicated people in our company whose job is to plan & estimate our capacities. We also plan for spikes (during festivals etc) in advance so that our customers don't have to worry about it. We support 24/7 all our customers.
If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888.