Prerequisites

Before adding test devices, ensure that you have:

Overview

Once your RCS bot is successfully created, it will be in the “Staging” state. In this state, you can:

  • Create and test RCS templates.

  • Experiment with Exotel’s RCS omnichannel APIs.

However, in the staging state, you can only send messages to test devices. You can add up to 10 test devices per bot to test RCS functionalities.

How to Add Test Devices

Currently, test devices are added manually. To request the addition of test devices, send an email to your Account Manager (AM) or [email protected] using the format below.

Note: Ensure that the phone numbers provided are RCS-enabled. You do not need to add devices to test fallback functionalities.

Email Format

Subject: {URGENT}: Adding Test Devices to My RCS Bot | <Bot Name>

Email Body:

Hi Team,  


Please add the following test devices to our RCS bot:  


**Devices:** <List up to 10 phone numbers>  

**Bot Name:** <Enter your bot’s name>  


Thank you.  


Approval Process

Once the test devices are added, the registered phone numbers will receive a notification requesting approval.

The user must select the “Make me a tester” option to successfully register as a test device.

Next Step

[Fill the verification form]

Feel free to write to [email protected] for any concerns.