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This article is about understanding call status on Exotel Status Board. For more information about what Exotel Status Board is, why we built it etc., you might want to read this blog.
As an Exotel customer, you will have one or more Exophones on which you'd receive inbound calls, as well as make outbound calls. Our monitoring system makes automated inbound and outbound calls, to and from each Exophone, at regular intervals.
Your call status would look like this:
For incoming calls,
- An Exophone is "down" if 2 successive calls (made from different pipes) to it have failed.
- Else, the Exophone is "up"
For outgoing calls,
- An Exophone is marked as "down" if 2 successive calls (made to different numbers) from it have failed
- Else, the Exophone is "up"
Apart from calls, we have also incorporated the monitoring status of other components in the product like the Dashboad and SMS, which you'd be able to see when you scroll down.
If you scroll all the way down, you'd also be able to observe all incidents that were reported each week along with the resolution time.
Please note that, on top of this, we'd be sending out "Downtime emails" as well to all affected clients in case of an outage in any region.
Incoming calls to an Exophone can fail because of the following reasons:
- The Operator pipe is down (this is the most common failure reason)
- There is an internet connectivity issue in our data center
- In case of mobile and toll-free numbers, the call divert is down because the mobile network is down. This is rare.
Contact us: If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us at 08088919888.