Exotel Support Center
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Other Frequently Asked Questions
Frequently Asked Questions
Understanding Call Status on Exotel Status Board
Adding back a deleted user
How do I change the Super Admin Email?
Where do I upload my KYC/Verification docs and what documents qualify for KYC?
Co-workers Access Rights
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NDNC, DND & Other Regulations
What is the difference between a transactional call and a promotional call?
What is the 'Do Not Call' list or NCPR (National Customer Preference Register)?
What kind of calls can I make to people who have registered in the NCPR and to people who have not?
How does Exotel define 'Whitelisted Customer' and what is a customer 'whitelist'
Why am I not able to make a Promotional call to a J&K number?
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How do I use the Addressbook and the Lists feature?
How do I create/edit/save a flow?
What kind of flows can I build using Exotel
How do I add a list of numbers into my addressbook?
How do I import/export numbers to a list?
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On Closure, Why is the amount that you return less than the balance shown in my account?
What happens after my account is closed?
Notifications & Alerts
Updating my Exotel SMS and Email notifications
How do you remind me about my payments?