Exotel Support Center

Frequently Asked Questions 44

• Understanding Call Status on Exotel Status Board
• Adding back a deleted user
• How do I change the Super Admin Email?
• Where do I upload my KYC/Verification docs and what documents qualify for KYC?
• Co-workers Access Rights

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NDNC, DND & Other Regulations 11

• What is the difference between a transactional call and a promotional call?
• What is the 'Do Not Call' list or NCPR (National Customer Preference Register)?
• What kind of calls can I make to people who have registered in the NCPR and to people who have not?
• How does Exotel define 'Whitelisted Customer' and what is a customer 'whitelist'
• Why am I not able to make a Promotional call to a J&K number?

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Advanced Configs 19

• How do I use the Addressbook and the Lists feature?
• How do I create/edit/save a flow?
• What kind of flows can I build using Exotel
• How do I add a list of numbers into my addressbook?
• How do I import/export numbers to a list?

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Account Closure 1

• What happens after my account is closed?

Notifications & Alerts 2

• Updating my Exotel SMS and Email notifications
• How do you remind me about my payments?