Pre-requisites

Exotel

  1. The Whatsapp onboarding for the CT phone number is complete.

  2. You have access to the Infra URL and credentials (which were shared with you during onboarding).


To activate a new phone number with Whatsapp business API via Exotel, reach out to your account manager or drop a mail to [email protected] or you can also call us on 080889 19888


Clevertap

  1. Customers should have a Whatsapp add-on enabled on their Clevertap account in addition to the basic price plan.


Steps to enable CT Whatsapp integration.


Step 1: Log in to your Exotel account and locate the API credentials.


Find your API KEY and API TOKEN on Dashboard > SETTINGS: API





Step 2: Log in to your Clevertap account and go to Settings> Channels> Whatsapp and select Provider as Other(Generic) from the drop-down.



Step 3: Enter the details of the configuration as follows:


  • Nickname: Exotel

  • Whatsapp Business Number: Your phone number is onboarded to Whatsapp API by Exotel

  • Request Type: POST

  • HTTP Endpoint : 

For 

my.exotel.com : https://api.exotel.com/v2/accounts/{{SID}}/messages/clevertap/whatsapp      
    

my.mum1.exotel.com: https://api.in.exotel.com/v2/accounts/{{SID}}/messages/clevertap/whatsapp                 

Replace {{SID}} with your Account SID which will be available in the API Credentials section from your Exotel Account.

  • Authentication: Select “Basic Authentication” & enter details from Step 2

    • Username: <API Key>

    • Password: <API Token> 


Step 4: Copy the Delivery report & Inbound message callback URLs from the Clevertap configuration.






Step 5: Share the following details of your Whatsapp-enabled phone number with Exotel support at [email protected] mentioning that you’d like to enable the Whatsapp integration with Clevertap.


URL :  Exotel.abc.net port XXXX

Username: Abcorp

Password: XXXXXXXX

Phone number: 734550771X

Account SID: Abc_1

Delivery Report Callback URL ( From Clevertap)

Inbound Message Callback URL ( From Clevertap)


The callbacks would be configured with your Whatsapp phone number by the support team, and the integration would be ready to use.


To proceed, wait for confirmation from the support team. (Estimated time: 24 hours)


Note: In order to use templates whitelisted on Exotel's META business manager dashboard, they must be added to the Clevertap dashboard.


Contact us: If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us at 08088919888.