How do you arrive at the BillableDuration for outbound calls? : Exotel Support Center

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How do you arrive at the Billable Duration for outbound calls? Print

Modified on: Wed, 6 Apr, 2022 at 11:23 PM

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Let's say an agent makes an outbound call to your customer using the 'Call' button on your Exotel dashboard. First, Exotel dials the agent's phone (1st leg), and once s/he picks up the call, Exotel now calls your customer (2nd leg) and connects the two. Here is an illustration of how we calculate the BillableDuration.

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How do you arrive at the Billable Duration for outbound calls? Print

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