How do you arrive at the BillableDuration for outbound calls? : Exotel Support Center

How can we help you today?

How do you arrive at the Billable Duration for outbound calls? Print

Modified on: Wed, 12 Apr, 2023 at 2:09 AM

Video:

Let's say an agent makes an outbound call to your customer using the 'Call' button on your Exotel dashboard. First, Exotel dials the agent's phone (1st leg), and once s/he picks up the call, Exotel now calls your customer (2nd leg) and connects the two. Here is an illustration of how we calculate the Billable Duration.

If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888.

Did you find it helpful? Yes No

How can we help you today?

How do you arrive at the Billable Duration for outbound calls? Print

Related Articles