Getting Started

What is Exotel?
Exotel is a secure and reliable business phone system on the cloud that allows you to have a single business phone number from which you can make or receive...
Wed, 26 May, 2021 at 4:55 PM
What is the registration process?
Your journey with Exotel starts when you register with us for a Free Trial account. All it takes are a few simple steps : 1. Once you click on &quo...
Sat, 30 Oct, 2021 at 11:25 AM
I have an Exotel Trial Account. How do I test it out? (or) How do I get started with my Exotel Trial account?
Thanks a ton for signing up for an Exotel trial account. Exotel is a business phone system on the cloud. We virtualize your number, allowing you to make and...
Mon, 17 May, 2021 at 4:12 PM
What regions/circles are you available?
Currently, Exotel is available in 11 telecom circles. In the main menu on your left find Exophones tab -> New Exophone -> Change, you can see the circ...
Mon, 29 Nov, 2021 at 9:50 PM
Exotel is not available in my circle. What can I do?
Firstly, please check out whether there are Exophones available in your circle.   If it's not, you could choose to take a number closest to your cir...
Mon, 1 Nov, 2021 at 10:18 AM
How do I procure a new ExoPhone?
To set up your Exotel Account, the first step is to get an ExoPhone; given below is the 4 step process to acquire one (remember you would need ₹ 500 or more...
Fri, 1 Oct, 2021 at 10:35 AM
How do I set up my phone number?
A short video: Go to 'Co-workers & Groups" page on the dashboard and then click on the "gear" icon right next to your (or...
Wed, 5 Jan, 2022 at 6:50 PM
How do I edit my phone number?
A short video: You can edit your personal phone number on the "Co-workers & Groups" Page. An explanation with images is given below - ...
Tue, 4 Jan, 2022 at 5:03 PM
How many parallel calls can I receive on an Exotel number?
Theoretically, infinite.  We are a cloud provider and so, we tend to have lot of spare capacity to handle spikes, But please intimate us if you will rec...
Wed, 21 Apr, 2021 at 3:48 PM
I have an existing phone number. How can I use it with exotel?
Due to the TRAI 13th amendment, we are unable to allow our customers to publish Exophone numbers on their websites. More about the 13th amendment can be fou...
Fri, 3 Sep, 2021 at 9:15 PM