Note - From 20th May, Exotel’s call recording links on Salesforce will not be available as they used to. To make the recordings secure, Exotel has introduced a different component through which the recording will be directly playable from the ticket. Follow the steps below to enable this. 


Upgrade Exotel Package 

  • Please upgrade the package to the latest version (1.27) to support playable secure recordings.

  • Grant access to the websites and upgrade the package.


 

Use this URL to install the package into any organisation:
https://login.salesforce.com/packaging/installPackage.apexp?p0=04tIg0000008rQB

Note: If you are installing into a sandbox organization you must replace the initial portion of the URL with http://test.salesforce.com


1. Go to Object Manager

  • In Salesforce Setup:

    • Go to Setup.

    • Navigate to Object Manager.

    • Search for and select Task.

2. Open Lightning Record Page

  • Inside Task:

    • Click on Lightning Record Pages (left-hand side menu).

    • You’ll likely see something like "Task Record Page" or similar.

    • Click on it, then click Edit to launch the Lightning App Builder.



Lightning App Builder

3. Add Secure Recording Custom LWC

  • In the Lightning App Builder:

    • On the left sidebar, scroll down to Custom Components.

    • Find the  LWC with the name secureRecording

    • Drag and drop it into the layout.



Secure Recording LWC

 

4. Save and Activate

  • Once placed:

    • Click Save.

    • Click Activation 

      • Choose to make it default for Org Default, App Default as needed.

5. Done!

  • Go to any Task record to see the secureRecording component in action!