Advanced Configs

How do I use the Addressbook and the Lists feature?
Short video: Click on 'Address Book' on the Exotel dashboard   Adding contacts   In the 'Browse Contacts' section you can...
Sat, 5 Mar, 2022 at 1:58 PM
How do I create/edit/save a flow?
A short video: Create: In the Admin section, you can create a new flow by clicking the option App Bazaar --> Installed Apps tab  Click on C...
Mon, 10 Jan, 2022 at 6:45 PM
What kind of flows can I build using Exotel
Video: Call Centre basic support:   This is one of the most widely used use-cases by our customers. A greeting can be played out to your custom...
Sat, 10 Sep, 2022 at 12:50 PM
How do I add a list of numbers into my addressbook?
1 ) log in to your Exotel account. 2) On the left panel, click on 'Address book'  3) Select "Create List." You can either name the ...
Sat, 10 Sep, 2022 at 11:58 AM
How do I import/export numbers to a list?
Short video: To import an excel sheet in a specified format, follow the below steps:   Click on the address book on your Exotel dashboard  ...
Sat, 5 Mar, 2022 at 1:39 PM
How do I schedule a bulk SMS campaign?
A short video: To schedule a bulk SMS campaign, 1) On the dashboard click on Campaigns under the Tools section on the left, 2) Click on...
Sun, 6 Feb, 2022 at 10:55 PM
How do I give Administrator or Supervisor rights to a user?
Short video: While adding a co-worker into your account, you will have the option of making the co-worker an Administrator, a Supervisor, or a Us...
Tue, 1 Feb, 2022 at 6:32 PM
How do I test out the new business logic that I've created?
In many cases, you might want to improve your existing business logic. You've created the business logic, but how will you test this out? Login t...
Tue, 9 Feb, 2021 at 10:25 AM
Incoming call: It takes too long for the call to move the next agent in a group. How do I reduce this time gap?
Short video: By default, the connect applet is configured by default to ring for 30 seconds before trying the next available number.  To redu...
Sat, 29 Jan, 2022 at 5:55 PM
How do I change the order in which my agents receive the call within a group?
A short video: 1) Go to the 'Co-workers & Groups' page under 'Admin' on the left navigation. 2) Click on the gro...
Wed, 5 Jan, 2022 at 6:27 PM