Advanced Configs

How do I use the Addressbook and the Lists feature?
Click on 'Address Book' on the Exotel dashboard   Adding contacts   In the 'Browse Contacts' section you can click the 'Add con...
Mon, 7 Sep, 2020 at 11:28 PM
How do I create/edit/save a flow
In the Admin section, you can create a new flow by clicking 'App Bazaar ' -> Installed Apps  tab. Then click on 'Create App' and e...
Tue, 28 Oct, 2014 at 3:02 PM
What kind of flows can I build using Exotel
Call centre basic support:   This is one of the most widely used use-cases by our customers. A greeting is played out to the customers initially and the c...
Mon, 7 Sep, 2020 at 11:34 PM
How do I add a list of numbers into my addressbook?
On the left panel, click on 'Address book' and click on "Create List". You can either give the list a name or use the generic name that ...
Mon, 7 Sep, 2020 at 11:32 PM
How do I import/export numbers to a list
To import an excel sheet in a specified format, follow this screen shot: To export numbers from a list or all entries in an addressbook, use the...
Mon, 14 Apr, 2014 at 11:42 AM
How do I Schedule a bulk Call/SMS Campaign?
1) On the dashboard click on "Campaigns" under the "Tools" section on the left. 2) Click on the Call or Sms  button depending...
Fri, 28 Nov, 2014 at 4:34 PM
How do I give Administrator or Supervisor rights to a user?
While adding a co-worker into your account, you will have the option of making the co-worker an Administrator, a Supervisor, or a User. If you need...
Mon, 7 Sep, 2020 at 11:25 PM
How do I test out the new business logic that I've created?
In many cases, you might want to improve your existing business logic. You've created the business logic, but how will you test this out? Aft...
Fri, 28 Mar, 2014 at 11:43 AM
Incoming call: It takes too long for the call to move the next agent in a group. How do I reduce this time gap?
By default the connect applet is configured by default to ring for 30 secs before trying the next available number.  To reduce this duration,  ...
Mon, 27 Oct, 2014 at 5:42 PM
How do I change the order in which my agents receive the call within a group?
1) Go to 'Co-workers & Groups' link under 'Admin' on the left navigation 2) Click on the group name on the right. You will s...
Wed, 29 Oct, 2014 at 5:07 PM