Advanced Configs
Click on 'Address Book' on the Exotel dashboard
Adding contacts
In the 'Browse Contacts' section you can click the 'Add c...
Tue, 28 Oct, 2014 at 2:57 PM
In the Admin section, you can create a new flow by clicking 'App Bazaar ' -> Installed Apps tab. Then click on 'Create App' and e...
Tue, 28 Oct, 2014 at 3:02 PM
Call centre Basic support:
In this scheme you can greet you customer with a welcome message using 'Greeting' Applet.
After this you can choo...
Tue, 28 Oct, 2014 at 3:06 PM
On the left panel, click on 'Address book' and click on "Create List". You can either give the list a name or use the generic name that E...
Tue, 28 Oct, 2014 at 4:21 PM
To import an excel sheet in a specified format, follow this screen shot:
To export numbers from a list or all entries in an addressbook, use the...
Mon, 14 Apr, 2014 at 11:42 AM
1) On the dashboard click on "Campaigns" under the "Tools" section on the left.
2) Click on the Call or Sms button depending...
Fri, 28 Nov, 2014 at 4:34 PM
While adding a user into your account you will have the option of making the user an Administrator. If you need to make an already existing user into a...
Wed, 10 May, 2017 at 12:43 PM
In many cases, you might want to improve your existing business logic. You've created the business logic, but how will you test this out?
Aft...
Fri, 28 Mar, 2014 at 11:43 AM
By default the connect applet is configured by default to ring for 30 secs before trying the next available number.
To reduce this duration,
...
Mon, 27 Oct, 2014 at 5:42 PM
1) Go to 'Co-workers & Groups' link under 'Admin' on the left navigation
2) Click on the group name on the right. You will s...
Wed, 29 Oct, 2014 at 5:07 PM