Advanced Configs

How do I use the Addressbook and the Lists feature?
Click on 'Address Book' on the Exotel dashboard   Adding contacts   In the 'Browse Contacts' section you can click the 'Add con...
Mon, 7 Sep, 2020 at 11:28 PM
How do I create/edit/save a flow?
Create: In the Admin section, you can create a new flow by clicking the option App Bazaar --> Installed Apps tab  Click on Create App and enter a f...
Fri, 14 May, 2021 at 8:16 PM
What kind of flows can I build using Exotel
Call center basic support:   This is one of the most widely used use-cases by our customers. A greeting is played out to the customers initially and the c...
Sun, 12 Sep, 2021 at 8:34 PM
How do I add a list of numbers into my addressbook?
On the left panel, click on 'Address book' and click on "Create List". You can either give the list a name or use the generic n...
Sat, 24 Jul, 2021 at 4:52 PM
How do I import/export numbers to a list?
To import an excel sheet in a specified format, follow the below steps:   Click on the address book on your Exotel dashboard     Click on the ...
Mon, 15 Mar, 2021 at 1:54 PM
How do I schedule a bulk Call/SMS campaign?
1) On the dashboard click on Campaigns under the Tools section on the left 2) Click on the Call or SMS  button depending on whether your campaign ...
Fri, 5 Mar, 2021 at 2:50 PM
How do I give Administrator or Supervisor rights to a user?
While adding a co-worker into your account, you will have the option of making the co-worker an Administrator, a Supervisor, or a User. If you need...
Mon, 16 Aug, 2021 at 1:53 PM
How do I test out the new business logic that I've created?
In many cases, you might want to improve your existing business logic. You've created the business logic, but how will you test this out? Login t...
Tue, 9 Feb, 2021 at 10:25 AM
Incoming call: It takes too long for the call to move the next agent in a group. How do I reduce this time gap?
By default, the connect applet is configured by default to ring for 30 seconds before trying the next available number.  To reduce this duration,  ...
Wed, 21 Apr, 2021 at 11:21 AM
How do I change the order in which my agents receive the call within a group?
1) Go to the 'Co-workers & Groups' page under 'Admin' on the left navigation. 2) Click on the group name on the right. You ...
Wed, 31 Mar, 2021 at 4:44 PM