Outbound-api and outbound-dial are values in the "Direction" column of a call report


Outbound-api is an outgoing call made using the API (most likely through the call connect API). Example: a Click to Call which is made through API which is integrated with any of the CRM using the connect API.


Outbound-dial is an outbound call made from either the dashboard (through the call button or campaign etc.) or the smartphone app





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