NDNC, DND & Other Regulations
A 'Promotional call' is a call where the caller actively 'promotes' or 'advertises' a product or a service. A call is deemed p...
Mon, 13 Sep, 2021 at 7:00 PM
The NCPR aka Do Not Disturb registry is a national database containing a list of the mobile numbers of all the subscribers who have registered their prefere...
Sat, 7 May, 2022 at 10:59 AM
Short video: If a person is registered in the NCPR (National Customer Preference Register), you can only make 'Transactional' calls to...
Sat, 5 Mar, 2022 at 2:32 PM
A 'Whitelisted Customer' is a person who has called on your ExoPhone(s) at least once in the past 6 months. This has been put in place in order to...
Mon, 1 Nov, 2021 at 10:15 AM
As a safety and security precaution, Exotel does not allow bulk calls and promotional calls to numbers that belong to Jammu & Kashmir telecom circle. Yo...
Sat, 7 May, 2022 at 11:00 AM
Transactional SMS: These are messages which are sent to your customer to pass on information necessary for using your product or service. For example: 1)...
Sat, 7 May, 2022 at 10:53 AM
Short video: Question: I’m using a template to update my customers on the tracking numbers. This is marked as promotional and not transactional i...
Sat, 5 Mar, 2022 at 3:50 PM
According to TRAI regulations, SMSes sent by commercial entities are classified into Promotional and Transactional SMSes (official notification by TRAI) SM...
Mon, 29 Nov, 2021 at 9:27 PM
Short video: To check if an approved SMS template works as transactional 1)Copy the template. 2) Click on the SMS button on the top left,...
Sat, 5 Mar, 2022 at 12:18 PM
The regulatory contact point is an individual or department authorized for communicating with Exotel on behalf of your company. This communication may invol...
Wed, 6 Apr, 2022 at 9:39 PM