NDNC, DND & Other Regulations

How do I whitelist a number which is part of the DND (NCPR) registry?
Overview As you may already know, Exotel maintains the list of phone numbers subscribed to TRAI regulated DND (Do Not Disturb) / NCPR (National Customer Pr...
Thu, 7 Feb, 2019 at 5:08 PM
How do I check if a number has been whitelisted or not?
Exotel allows you to make outbound calls to DND numbers which have been "whitelisted". This FAQ explains in detail about how to whitelist a DND nu...
Mon, 4 Sep, 2017 at 10:37 AM
What is the difference between a transactional call and a promotional call
A 'Promotional call' is a call where the caller actively 'promotes' or 'advertises' a product or a service. A call is deemed p...
Tue, 6 Oct, 2015 at 4:31 PM
What is the 'Do Not Call' list or NCPR (National Customer Preference Register)
The NCPR is a national data base containing a list of the telephone numbers of all subscribers who have registered their preferences regarding receipt of com...
Thu, 16 Oct, 2014 at 12:10 PM
What kind of calls can I make to people who have registered in the NCPR and to people who have not
If a person is registered in the NCPR, you can only make 'Transactional' calls. If a person is NOT registered in the NCPR, you can choose ...
Thu, 24 Aug, 2017 at 6:53 PM
How does Exotel define 'Whitelisted Customer' and what is a customer 'whitelist'
A 'Whitelisted Customer' is a person who has called or sent an SMS to your Exotel number(s) at least once in the past 6 months. This has been put ...
Thu, 24 Aug, 2017 at 6:50 PM
Why am I not able to make a Promotional call to a J&K number?
As a safety and security precaution, Exotel does not allow bulk calls and promotional calls to numbers that belong to Jammu & Kashmir telecom circle. You...
Tue, 25 Mar, 2014 at 12:40 PM
What is the difference between a transactional SMS and a promotional SMS
Transactional SMS: These are messages which are sent to your customer to pass on information necessary for using your product or service. For example:  1)  ...
Fri, 19 Sep, 2014 at 4:49 PM
Will my SMS reach DND number?
Question: I’m using a template to update my customers on tracking number. This is marked as promotional and not transactional in SMS Settings . Does thi...
Sat, 24 May, 2014 at 4:14 PM
What is transactional SMS?
 According to TRAI regulations, SMSes sent by commercial entities are classified into Promotional and Transactional SMSes (official notification by TRAI) S...
Thu, 7 Mar, 2019 at 12:37 PM