NDNC, DND & Other Regulations
A 'Promotional call' is a call where the caller actively 'promotes' or 'advertises' a product or a service. A call is deemed p...
Mon, 13 Sep, 2021 at 7:00 PM
The NCPR aka Do Not Disturb registry is a national database containing a list of the mobile numbers of all the subscribers who have registered their prefere...
Tue, 29 Jun, 2021 at 2:58 PM
If a person is registered in the NCPR (National Customer Preference Register), you can only make 'Transactional' calls to them. If a person is N...
Wed, 3 Mar, 2021 at 2:37 PM
As a safety and security precaution, Exotel does not allow bulk calls and promotional calls to numbers that belong to Jammu & Kashmir telecom circle. Yo...
Tue, 29 Jun, 2021 at 3:07 PM
Transactional SMS: These are messages which are sent to your customer to pass on information necessary for using your product or service. For example: 1) ...
Fri, 3 Sep, 2021 at 12:23 PM
Question: I’m using a template to update my customers on the tracking numbers. This is marked as promotional and not transactional in SMS Settings. Does thi...
Tue, 29 Jun, 2021 at 3:12 PM
According to TRAI regulations, SMSes sent by commercial entities are classified into Promotional and Transactional SMSes (official notification by TRAI) S...
Thu, 7 Mar, 2019 at 12:37 PM
To check if an approved SMS template works as transactional, Copy the template, Click on the SMS button on the top left, beside the ‘Call’ button on the E...
Mon, 9 Dec, 2019 at 11:58 AM
The official way is to use the TRAI website to check if a given number is in the NDNC registry. The unofficial way is to have your own DND checker. Now that...
Fri, 14 May, 2021 at 8:20 PM
If there is a request from the Government or Law enforcement authorities, then we require you to provide full cooperation in speedily resolving the issue. U...
Mon, 13 Sep, 2021 at 7:18 PM