NDNC, DND & Other Regulations
A 'Promotional call' is a call where the caller actively 'promotes' or 'advertises' a product or a service. A call is deemed p...
Mon, 13 Sep, 2021 at 7:00 PM
The NCPR aka Do Not Disturb registry is a national database containing a list of the mobile numbers of all the subscribers who have registered their prefere...
Tue, 29 Jun, 2021 at 2:58 PM
If a person is registered in the NCPR (National Customer Preference Register), you can only make 'Transactional' calls to them. If a person is N...
Wed, 3 Mar, 2021 at 2:37 PM
A 'Whitelisted Customer' is a person who has called on your ExoPhone(s) at least once in the past 6 months. This has been put in place in order to...
Mon, 1 Nov, 2021 at 10:15 AM
As a safety and security precaution, Exotel does not allow bulk calls and promotional calls to numbers that belong to Jammu & Kashmir telecom circle. Yo...
Tue, 29 Jun, 2021 at 3:07 PM
Transactional SMS: These are messages which are sent to your customer to pass on information necessary for using your product or service. For example: 1) ...
Fri, 3 Sep, 2021 at 12:23 PM
Question: I’m using a template to update my customers on the tracking numbers. This is marked as promotional and not transactional in SMS Settings. Does thi...
Tue, 29 Jun, 2021 at 3:12 PM
According to TRAI regulations, SMSes sent by commercial entities are classified into Promotional and Transactional SMSes (official notification by TRAI) SM...
Mon, 29 Nov, 2021 at 9:27 PM
To check if an approved SMS template works as transactional 1)Copy the template. 2) Click on the SMS button on the top left, beside the ‘Call’ butto...
Mon, 29 Nov, 2021 at 9:35 PM
If there is a request from the Government or Law enforcement authorities, then we require you to provide full cooperation in speedily resolving the issue. U...
Mon, 13 Sep, 2021 at 7:18 PM