NDNC, DND & Other Regulations
Exotel allows you to make outbound calls to DND numbers which have been "whitelisted". This FAQ explains in detail about how to whitelist a DND nu...
Mon, 4 Sep, 2017 at 10:37 AM
A 'Promotional call' is a call where the caller actively 'promotes' or 'advertises' a product or a service. A call is deemed p...
Tue, 6 Oct, 2015 at 4:31 PM
The NCPR is a national data base containing a list of the telephone numbers of all subscribers who have registered their preferences regarding receipt of com...
Thu, 16 Oct, 2014 at 12:10 PM
If a person is registered in the NCPR (National Customer Preference Register), you can only make 'Transactional' calls to them. If a person is N...
Wed, 3 Mar, 2021 at 2:37 PM
A 'Whitelisted Customer' is a person who has called or sent an SMS to your Exotel number(s) at least once in the past 6 months. This has been put ...
Thu, 24 Aug, 2017 at 6:50 PM
As a safety and security precaution, Exotel does not allow bulk calls and promotional calls to numbers that belong to Jammu & Kashmir telecom circle. You...
Tue, 25 Mar, 2014 at 12:40 PM
Transactional SMS: These are messages which are sent to your customer to pass on information necessary for using your product or service. For example: 1) ...
Fri, 19 Sep, 2014 at 4:49 PM
Question:
I’m using a template to update my customers on tracking number. This is marked as promotional and not transactional in SMS Settings . Does thi...
Sat, 24 May, 2014 at 4:14 PM
According to TRAI regulations, SMSes sent by commercial entities are classified into Promotional and Transactional SMSes (official notification by TRAI) S...
Thu, 7 Mar, 2019 at 12:37 PM
To check if an approved SMS template works as transactional, Copy the template, Click on the SMS button on the top left, beside the ‘Call’ button on the E...
Mon, 9 Dec, 2019 at 11:58 AM