NDNC, DND & Other Regulations

What is the difference between a transactional call and a promotional call?
A 'Promotional call' is a call where the caller actively 'promotes' or 'advertises' a product or a service. A call is deemed p...
Mon, 13 Sep, 2021 at 7:00 PM
What is the 'Do Not Call' list or NCPR (National Customer Preference Register)?
The NCPR aka Do Not Disturb registry is a national database containing a list of the mobile numbers of all the subscribers who have registered their prefere...
Tue, 29 Jun, 2021 at 2:58 PM
What kind of calls can I make to people who have registered in the NCPR and to people who have not?
If a person is registered in the NCPR (National Customer Preference Register), you can only make 'Transactional' calls to them. If a person is N...
Wed, 3 Mar, 2021 at 2:37 PM
How does Exotel define 'Whitelisted Customer' and what is a customer 'whitelist'
A 'Whitelisted Customer' is a person who has called on your ExoPhone(s) at least once in the past 6 months. This has been put in place in order to...
Mon, 1 Nov, 2021 at 10:15 AM
Why am I not able to make a Promotional call to a J&K number?
As a safety and security precaution, Exotel does not allow bulk calls and promotional calls to numbers that belong to Jammu & Kashmir telecom circle. Yo...
Tue, 29 Jun, 2021 at 3:07 PM
What is the difference between a transactional SMS and a promotional SMS
Transactional SMS: These are messages which are sent to your customer to pass on information necessary for using your product or service. For example:  1) ...
Fri, 3 Sep, 2021 at 12:23 PM
Will my SMS reach DND number?
Question: I’m using a template to update my customers on the tracking numbers. This is marked as promotional and not transactional in SMS Settings. Does thi...
Tue, 29 Jun, 2021 at 3:12 PM
What is transactional SMS?
According to TRAI regulations, SMSes sent by commercial entities are classified into Promotional and Transactional SMSes (official notification by TRAI) SM...
Mon, 29 Nov, 2021 at 9:27 PM
Is my SMS template working?
To check if an approved SMS template works as transactional 1)Copy the template. 2) Click on the SMS button on the top left, beside the ‘Call’ butto...
Mon, 29 Nov, 2021 at 9:35 PM
Who is a regulatory point of contact?
If there is a request from the Government or Law enforcement authorities, then we require you to provide full cooperation in speedily resolving the issue. U...
Mon, 13 Sep, 2021 at 7:18 PM