In the tool segment, we launched the New campaign (for Call, SMS and Dialer) with improved feature sets (as shown in the image below)


As a result, the Old Call, SMS and Dialer's create campaign capability will be deprecated.

Deprecation Plan for Old Campaigns

In multiple stages, Old Campaign will be discontinued. We will first limit the ability to create campaigns. The campaign feature in the Campaigns (old) area will be totally deprecated in the subsequent phase phase.

Phase-1 → Deprecating Create Call Campaign capability 

  • Date of Effect: December 1, 2021

  • From the date of impact, users will not be able to create any campaigns. 

  • Users can access any earlier call campaigns that were made.

  • Users can still create new SMS campaigns using the previous campaign area.

Phase-2 → Deprecating Call Campaign capability completely

  • Date of Effect: March 1, 2022

  • Users will not be able to even view the past call campaign, from the date of impact

  • Migration of data from old campaigns to new campaigns will not be possible

  • Users can still use the old campaign section for creating new SMS campaigns


Phase-3 → Deprecating Create SMS Campaign capability

  • Date of Effect: December 1, 2022

  • From the date of impact, users will not be able to create any SMS campaigns. 

  • Users can access any earlier SMS campaigns that were made till January 1st 2023


Phase-4 → Deprecating Old Campaign capability

  • Date of Effect: January 1, 2023

  • From the date of impact, users will not be able access Old Camapign page

  • Users can not access any earlier campaigns that were made

  • Uses have to use New Campaigns page for creating any kind of campaigns



Changes to be implemented on your end


Please use the New campaign section to implement any new Call,SMS or Auto-Dialer campaigns you may want to launch going forward.