In the tool segment, we recently debuted the New Call and Dialer campaign with improved feature sets (as shown in the image below)

As a result, the Old Call Campaigns & Old Auto Dialer's create campaign capability will be deprecated.

Deprecation Plan for Old Call Campaigns

In two stages, Old Call Campaign will be discontinued. We will first limit the ability to create call campaigns. The call campaign feature in the Campaigns (old) area will be totally deprecated in the second phase.

Phase-1 → Deprecating Create Call Campaign capability 

  • Date of Effect: December 1, 2021

  • From the date of impact, users will not be able to create any campaigns. 

  • Users can access any earlier call campaigns that were made.

  • Users can still create new SMS campaigns using the previous campaign area.

Phase-2 → Deprecating Call Campaign capability completely

  • Date of Effect: March 1, 2022

  • Users will not be able to even view the past call campaign, from the date of impact

  • Migration of data from old campaigns to new campaigns will not be possible

  • Users can still use the old campaign section for creating new SMS campaigns

Changes to be implemented on your end

Please use the New campaign section to implement any new Call campaigns or Auto-Dialer campaigns you may want to launch going forward.