There are two types of Co-workers within your Exotel account- Admins and Users (non-admins). Each of these Co-workers types has access to different features and functions within the product as defined below.



Co-worker:                                                                         Admin:

                      


You can spot the difference between the users who are co-worker and who are admin from the icons in the ‘Co-workers and Groups’ section. 


You can make a user an Admin by selecting the check-box in the Add/Edit Co-workers popup. Click on the settings icon to get the Edit user details page view. 





Section

Action

Admin

User

Inbox

View/Listen/Delete messages to all groups and Co-workers

Yes

No

 

View/Listen/Delete messages to the group to which the Co-workers belongs

Yes

Yes

 

View/Listen/Delete messages directed to the Co-workers

Yes

Yes

 

Add notes to messages

Yes

Yes

Call widget

Make an outbound call

Yes

Yes

SMS Widget

Send an SMS

Yes

Yes

Address Book

Create/Edit/Delete Contacts

View/Edit the contacts created by other users

Yes

Yes 

App Bazaar

Create/Edit/Delete Call Apps

Create/Edit/Delete SMS Apps

Yes

No 

Exophones

View the Exophones bought by you

Connect a number with a Call/SMS App

Purchase a new number

Yes

No 

Reports

Download call and SMS reports

Yes

No

Analytics


Yes

No

Co-workers & Groups

Add,Delete & Edit Co-workers Details

Yes

No

Campaigns

Schedule Bulk SMS to a selected list

Yes 

No 

FAQ page

Frequently Asked Questions 

Yes

Yes

My Account

Personal Info

Yes

Yes

 

Settings

Yes

No

 

KYC Docs

Yes

No

 

Bill Plan

Yes

No

 

Make a Payment

Yes

No

 

View Bills

Yes

No

 

Payment history

Yes

No