Pricing, Billing & Payments

When will I get my Usage Summary? Where can i see my payment history?
  1) Usually we finish billing by 5th of every month, you will receive an email with information on usage for the previous month, and the information on ...
Wed, 16 May, 2018 at 4:20 PM
Where is my bill?
Our accounting cycle is 1st of a month to 30th/31st of that month. So, usually by 5th of every month, all admins of an account will receive an email that me...
Wed, 16 May, 2018 at 4:20 PM
How do I Pay?
We have multiple payment options but highly recommend online payments. Online payments through Debit card, Credit Card or Net Banking. Please visit http:/...
Mon, 21 May, 2018 at 11:14 AM
How? Why? and What next? of account closure
Your Exotel account can be closed in two ways - A) If you want to close the account yourself Go to your Company Info Page, and click on &qu...
Fri, 21 Mar, 2014 at 1:56 PM
Who gets the bills in my company?
We have completely automated the billing process, and simplified invoice delivery. No hard copies. All digitally signed invoices will be dispatched by em...
Wed, 16 May, 2018 at 4:43 PM
Why am I charged for incoming calls?
As we all know, incoming calls are free in India unlike certain countries like the US or Singapore. We have gotten used to it and it has become the de-facto...
Wed, 16 May, 2018 at 4:36 PM
What personal information do you collect to accept my payment?
Before you can make an online payment (using debit/credit card or net banking), you need to fill up your personal & company information as we pass it to...
Wed, 16 May, 2018 at 4:46 PM
What are your payment terms?
Your Exotel account is a prepaid account - This is similar to the prepaid SIM card mobile number connection offered by telecom operators. Your account wil...
Mon, 6 Nov, 2017 at 12:34 PM
All about GST- India and International
India : The following tax explanation applies to companies who have a registered address is in India and Exotel renders services in India. There is tax ...
Wed, 16 May, 2018 at 5:20 PM
What is Recommended recharge amount?
Or rather, How do we recommend a recharge amount? The recommended amount is approximately your previous bill amount + enough money to make 500 minutes worth...
Fri, 23 Aug, 2013 at 11:50 PM