Pricing, Billing & Payments

When can find my usage summary and the tax invoice? Where can I see my payment history?
  Short video: 1) Usually we finish billing your account by the 5th of every month. An email with the information on the credits usage for the p...
Wed, 6 Apr, 2022 at 3:50 PM
Where is my bill?
Short video: Our accounting cycle is from the 1st of a month to the 30th/31st of that month. So, usually by the 5th of every month, all admins of the a...
Fri, 4 Mar, 2022 at 8:23 PM
How do I Pay?
Short video: Make sure that you have logged in from the account with Admin access. Step 1: Click on the Buy Credits option on the top right s...
Wed, 6 Apr, 2022 at 5:54 PM
How? Why? and What next? of account closure
Short video: We're sorry to see you go. For now, there is only one way to go about it. You can get this done from the ‘Company Info’ section...
Tue, 1 Feb, 2022 at 6:50 PM
Who gets the bills in my company?
Short video: We have completely automated the billing process and simplified invoice delivery. No hard copies. All digitally signed invoices w...
Fri, 4 Mar, 2022 at 8:00 PM
Why am i charged for incoming calls?
In India, as we all knew, incoming calls are free, unlike in some other nations such as the United States or Singapore. We've become accustomed to i...
Wed, 6 Apr, 2022 at 11:09 PM
What personal information do you collect to accept my payment?
Before you can make an online payment (using debit/credit card or net banking), you need to fill up your personal & company information as we pass it to...
Mon, 29 Nov, 2021 at 9:22 PM
What are your payment terms?
Your Exotel account is a prepaid account - This is similar to the prepaid SIM card mobile number connection offered by telecom operators. Your account will...
Wed, 6 Apr, 2022 at 10:20 PM
All about GST- Indian and International Accounts
India: The following tax explanation applies to companies who have a registered address is in India and Exotel renders services to them in India. There ...
Wed, 6 Apr, 2022 at 3:51 PM
What is the recommended recharge amount?
The recommended recharge amount depends on the purpose of recharge i.e. credits or validity.  If you are intending to recharge for your account's v...
Wed, 6 Apr, 2022 at 3:52 PM