Call Center

Information about Exotel Call Center product and features.

Call Centre - Dashboard (Private Beta)
This dashboard is available for only select accounts during the private beta phase until it is generally available (where it might be chargeable or acc...
Tue, 21 Jun, 2022 at 12:03 PM
Call Centre - Dashboard (Private Beta) [Updated]
Video: This dashboard is available for only select accounts during the private beta phase until it is generally available (where it might be charge...
Mon, 6 Jun, 2022 at 8:54 PM
Custom Date Range Filter In Live Call Dashboard
Video link: This new feature allows you to: Take a look at custom date range data View an entire month’s data  Download reports for a cu...
Mon, 6 Jun, 2022 at 7:54 PM
How to use Analytics Feature? (Agent on/off logs)
Short video: In the article, we are going to see how to use the Analytics feature that is available in the dashboard to track the Agent on/off ti...
Wed, 2 Mar, 2022 at 8:32 PM