Call Center

Information about Exotel Call Center product and features.

Call Centre - Dashboard (Private Beta)
This dashboard is available for only select accounts during the private beta phase until it is generally available (where it might be chargeable or acc...
Sun, 5 Mar, 2023 at 10:40 AM
Call Centre - Dashboard (Private Beta) [Updated]
Video: This dashboard is available for only select accounts during the private beta phase until it is generally available (where it might be charge...
Sun, 5 Mar, 2023 at 10:41 AM
Custom Date Range Filter In Live Call Dashboard
Video link: This new feature allows you to: Take a look at custom date range data View an entire month’s data  Download reports for a cust...
Tue, 7 Mar, 2023 at 2:57 PM
How to use Analytics Feature? (Agent on/off logs)
Short video: In the article, we are going to see how to use the Analytics feature that is available in the dashboard to track the Agent on/off tim...
Sat, 8 Oct, 2022 at 11:50 AM
Voice Communication with Exotel's VOIP SoftPhone - Beta
Overview Unlock the power of Voice Communication with Exotel's VOIP SoftPhone. Experience seamless and crystal clear voice communication with Exote...
Wed, 26 Jul, 2023 at 9:40 PM