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This new feature allows you to:

  • Take a look at custom date range data

  • View an entire month’s data 

  • Download reports for a customized date range

Downloading Agent Performance Report for custom date range

  • To download the agent performance report in CSV format, click on the download icon mentioned in the screenshot below.
  • You will also receive this report on your registered email id once generated.

Kindly Note: 

  • Since  the data aggregation for this feature has started  from 15th January 2022, hence users will only be able to select, view & download data from 15th January onwards..

  • The maximum Date Range user can select should be within 31 days.  This applied both for viewing the entire month’s data and downloading reports for a customized Date Range.

  • Post 15th February 2022, you will be able to view and download one month's data.

  • Presently, this feature is only available for the Agent Performance Section, in near future this feature will also be enabled  for the Group Performance section. 

Please follow below steps:

  • Click on the Agent performance section
  • Click on the Today so far option, in the drop down menu select custom date range option.
  • Once you clicked on custom date range option, select "From Date" and "To Date" in the calendar.
  • Make sure that "From Date" and "To Date" range interval should not exceed more than 31 days
  • Once you have selected your desired date range, click on Done buttonYou can view the custom dates data on the screen.
  • If you want to download the report for same, click on the download icon, your report will get ready in few seconds. You will also get report on your email once it is done.


If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888.