I deleted a user from my account but I want to add them back. How can I do this?
You can add the same user by clicking on "Invite co-workers" from Co-workers and Groups section. However, you will not be able to add the same mail ID to the agent as the system will reply back saying this mail ID is already taken for the same or a different account.
For which you can add the same mail by appending +1. For instance, if the mail ID is firstname.lastname@example.org, you can add them as email@example.com.
And this will be recognized as a new mail ID as per the system but still, you will receive all the mails to the original mail ID which is firstname.lastname@example.org.
If you're the admin of the account, you need to add them as a user in the Exotel dashboard. They will then be able to access the account. Here's how you can add a new user to your account.