Short video:

I removed a user from my account, but now I want to re-add them. How can I do this?

To add the same user back, navigate to the Co-workers and Groups section and click on "Invite co-workers." However, you won't be able to use the same email ID for the agent, as the system will indicate that the email ID is already in use for the same or a different account.

To resolve this issue, you can append "+1" to the original email ID when adding the user again. For example, if the email ID was "," you can add them as "" This will register as a new email ID in the system, but you will still receive all emails to the original email ID, ""

If you are an admin for the account, you can add the user to the Exotel dashboard to grant them access to the account. Here's how you can add a new user to your account.

If you have any inquiries or concerns, please use the chat widget on your Exotel Dashboard or contact us via WhatsApp at 08088919888.