Short video:

We are sorry to see you go. For now, there is only one way to go about it. You can get this done from the ‘Company Info’ section on the dashboard(screenshot provided below). Please click on the ‘Close your entire account’ option which is situated towards the bottom of the page. Please bear in mind the following points about the implications of closing your account.  

  1. You will immediately lose all your ExoPhones, and may not be able to get them back. 

  2. All users will be deleted, and they won't be able to log in.

  3. Currently, there is no defined & consistent way to export all your data. On request, We would be able to give you a dump of the Address book, Call Recordings, Previous Reports, and invoices.

  4. You will also lose the remaining balance in your Exotel account.

  5. All calls/voicemail recordings will be deleted.

Before you go, we would love to know if there is anything that we can do to make your experience better with us. Also, we would love to hear your feedback if you have any. You can choose to write to us at or call us on our Customer Support number +91-8088919888.



1. Postpaid accounts can only be closed by the respective Account Managers.

2. You will always get email notifications of negative balance/account closure.

3. For trial accounts, all ExoPhones (except the Trial number) will be deleted and the account remains active forever.

If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888.