Zero is the simplest and most basic Exotel app. It helps you handle multiple calls on your number and routes the calls to a user or a group of users in your team. 

Using Zero: 

  • You can greet your caller (Leave this blank if you don't want a greeting). 
  • Then, Connect the call to a group (Calls will be randomly distributed to everyone in the group. In the short term, a person might receive two calls back to back but in the long term, random is round robin/Uniform). 
  • If no one in the group answers the call (That is, after ringing all numbers in the group) - The call then goes to voicemail. Leave this option empty to skip the voicemail step.
  • After the call is over, send an email to a yourself (or to your group). Leave this empty if you don't want the mail. 

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