Call Docs

How do I make outbound calls via Exotel?
Once you have purchased an ExoPhone in the ExoPhones section, you are ready to make outbound calls. How-to Login to your Exotel dashboard. Make sure ...
Mon, 30 Sep, 2019 at 9:16 AM
How do I download all Call Recordings?
To download individual recordings, click on the conversation you'd like to download. The details of the call will appear in the new slide-over window. ...
Mon, 5 Oct, 2020 at 11:42 AM
What notifications do I get for calls and where do they show up?
A pop-up notification on your right bottom of  http://my.exotel.in page, when you receive a call. Read Know your customer for detailed info. Note that detai...
Mon, 9 Dec, 2019 at 11:00 AM
Aargh! I hear echo in my phone calls
Echo is common in POTS  (Plain old telephone service). If you are using an analog landline telephone or calling a number that is an analog phone line, it ...
Tue, 9 May, 2017 at 10:12 AM
Call Recording of an outgoing call using API?
Question: For an incoming call, my URL gets a GET call which has the recording URL. Is there a way to get the URL of the outgoing call recording as well...
Tue, 28 Oct, 2014 at 2:17 PM
Why am I unable to listen to my call recording?
In case you had a successful inbound call where your user spoke to the caller, you would be able to play your call recording in your inbox (within a few min...
Sat, 30 Aug, 2014 at 2:58 PM
I am getting a call from a different number (or) why is the caller-id different?
When you receive a call, the caller-id you see on your phone is not that of the person who is calling your company's number. Instead the number you see...
Fri, 14 Feb, 2014 at 4:26 PM
Call recordings in email
 Question: can i get the wav file as an attachment to my email notification?Answer: Unfortunately, No. WAV files can be pretty big and we send a lot of ...
Tue, 26 Mar, 2013 at 6:15 PM
Outbound Call: I get a popup saying "You are now being connected to " but I don't get a call on my number. Why?
There are three main reasons for this occurrence. This is what happens when you place an outbound call from your Exotel dashboard.  As soon as you click...
Mon, 5 Oct, 2020 at 11:58 AM
How long will Exotel store the call recordings?
We store the recordings for up to 6 months (180 days) from the day of the call. This means, you can listen/stream and download the recordings from your Exot...
Wed, 22 Apr, 2020 at 3:25 PM