Call Docs

How do I make outbound calls via Exotel / How to make call?
Once you have purchased an ExoPhone in the ExoPhones section, you are ready to make outbound calls. You can also refer to the video attached below this ...
Wed, 5 Jan, 2022 at 6:06 PM
How do I download all Call Recordings?
To download individual recordings, click on the conversation you'd like to download. The details of the call will appear in the new pop-up window. Ther...
Sat, 5 Mar, 2022 at 12:59 PM
What notifications do I get for calls and where do they show up?
Short video: A pop-up notification on your right bottom of  http://my.exotel.in page, when you receive a call. Read Know your customer for detail...
Wed, 2 Mar, 2022 at 9:25 PM
Aargh! I hear echo in my phone calls
Echo is common in POTS  (Plain old telephone service). If you are using an analogue landline telephone or calling a number that is an analog phone line, it...
Sat, 23 Oct, 2021 at 1:49 PM
Call Recording of an outgoing call using API?
Question: For an incoming call, my URL gets a GET call which has the recording URL. Is there a way to get the URL of the outgoing call recording as well? ...
Fri, 4 Mar, 2022 at 8:03 PM
Why am I unable to listen to my call recording?
Short video: In case you had a successful inbound call where your user spoke to the caller, you would be able to play your call recording in your...
Sat, 29 Jan, 2022 at 8:26 PM
I am getting a call from a different number (or) why is the caller ID different?
When you receive a call via Exotel, the caller ID you see on your phone is not of the person who is calling your company's number. Instead, the number ...
Fri, 4 Mar, 2022 at 8:03 PM
Outgoing Call is not working : I get a popup saying "You are now being connected to " but I don't get a call on my number. Why?
There are three main reasons for this occurrence. This is what happens when you place an outbound call from your Exotel dashboard.  As soon as you click...
Fri, 6 May, 2022 at 12:25 AM
How long will Exotel store the call recordings?
We store the call recordings up to 6 months (180 days) from the day of the call. This means you can listen/stream and download the call recordings from your...
Fri, 1 Oct, 2021 at 10:36 AM
Can I broadcast voice messages to a lot of people?
Short video: Yes, using the "Shout out" app. Create a bulk IVR call campaign in minutes. Simply, choose a list and the message to play ...
Sat, 29 Jan, 2022 at 6:46 PM