Exotel Support Center

Once you have purchased an ExoPhone in the ExoPhones section, you are ready to make outbound calls. You can also refer to the video attached below this s...

Video link: To download individual recordings, click on the conversation you'd like to download. The details of the call will appear in the new...

Short video: A pop-up notification on your right bottom of  http://my.exotel.in page, when you receive a call. Read Know your customer for detaile...

Hearing an echo on call is common in POTS  (Plain old telephone service). If you are using an analog landline telephone or calling a number that is an anal...

Question: For an incoming call, my URL gets a GET call which has the recording URL. Is there a way to get the URL of the outgoing call recording as well? ...

Short video: In case you had a successful inbound call where your user spoke to the caller, you would be able to play your call recording in your...

When you receive a call via Exotel, the caller ID you see on your phone is not of the person who is calling your company's number. Instead, the number y...

There are three main reasons for this occurrence. This is what happens when you place an outbound call from your Exotel dashboard.  As soon as y...

Introduction: Quality control and compliance are now crucial components of contact centre setups.A useful source of information that may be used to improve...

Short video: Yes, using the "Shout out" app. Create a bulk IVR call campaign in minutes. Simply, choose a list and the message to play o...