Exotel Support Center

Getting Started 39

• What is Exotel?
• What is the registration process?
• I have an Exotel Trial Account. How do I test it out? (or) How do I get started with my Exotel Trial account?
• What regions/circles are you available?
• Exotel is not available in my circle. What can I do?

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Cloud telephony 6

• How is cloud telephony different from internet telephony, VOIP, and services like Skype?
• Does Exotel have enough infrastructure to handle the our customer's call loads?
• How can Exotel help an E-commerce company?
• How can i make/receive calls in my Exotel account using SIP client?
• C.O.D. Verification

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Trial account 17

• What is a Trial Account?
• What is my trial account pin?
• Why should I sign up for a trial account?
• What is the difference between a trial account and a full account?
• Trial Accounts: How do I test outbound calling?

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Dashboard 6

• Can we enable dispositions for our account?
• Upgrade your Browser to support TLSv1.2
• New Inbox Filter- How to search call logs older than 7 days?
• Email notification is on but not receiving the notification
• New Inbox Filter_Latest - How to search call logs older than 7 days?

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IP PSTN 0

Pricing, Billing & Payments 20

• When can find my usage summary and the tax invoice? Where can I see my payment history?
• Where can I get my bills?
• How do I Pay?
• How? Why? and What next? of account closure
• Who gets the bills in my company?

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Prepaid 2

• My Exotel credits are expiring soon. How do I make best use of my existing credits?
• What happens when my Exotel account's validity expires?

Postpaid 1

• POSTPAID: What is credit limit and how does it matter?

Call Docs 52

• How do I make outbound calls via Exotel / How to make calls?
• How do I download all Call Recordings?
• What notifications do I get for calls and where do they show up?
• Aargh! I hear echo in my phone calls
• Call Recording of an outgoing call using API?

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Conference calls 10

• Is it possible to edit a conference bridge after I set it up?
• What is a Passcode? Why do I need one for my conference bridge?
• Who is a moderator?
• What happens if the moderator doesn't join the conference?
• How do I set a moderator for my conference call?

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Call Center 5

• Call Centre - Dashboard (Private Beta)
• Call Centre - Dashboard (Private Beta) [Updated]
• Custom Date Range Filter In Live Call Dashboard
• How to use Analytics Feature? (Agent on/off logs)
• Voice Communication with Exotel's VOIP SoftPhone - Beta

SMS From Exotel 38

• How do I check Exotel Account settings and SMS settings?
• What is an SMS template and how can I get a template approved?
• How do I find the delivery status of the SMS I sent using Exotel API?
• Why has my SMS not reached the recipient? When will it reach?
• I want to change my SMS Sender ID(Header). How can I do that?

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Whatsapp 24

• Whatsapp Business API: Applying for Official Business Account (Green Tick )?
• How to Verify your Facebook Business Manager Account?
• Configure Exotel's Whatsapp Integration with Clevertap
• How to send WhatsApp OTP Messages?
• Which Whatsapp features are supported by Exotel's Omnichannel API?

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RCS 3

• How to Create RCS Templates
• Adding Test Devices to your RCS bot
• How to complete RCS onboarding - Prod

Mobile 0

Reporting & Analytics 16

• Where can I find my call reports and what is the reporting format used
• All about SMS reports
• How do you arrive at the Billable Duration for outbound calls?
• What is the difference between "outbound-dial" and "outbound-api"?
• How can I segregate reports per Agent/Group?

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App Bazaar 15

• Will 'Click to Call' App work in an HTTPS page?
• Phone a friend
• How do I get a call app to work on my Exotel number?
• Zero app
• Why is my missed call app not disconnecting immediately?

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App Builder 14

• Connect Applet: Call queue
• Why cant I find the users in "Choose a user or group"?
• Voicemail
• Applets
• Email applet

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Chrome plugin 1

• Make an API Outgoing call using Postman

Email and SMS Notifications 1

• I get mail daily about the previous day's activity on my Exotel Account. How do I make sense of it?

Frequently Asked Questions 44

• Understanding Call Status on Exotel Status Board
• Adding back a deleted user
• How do I change the Super Admin Email?
• Where do I upload my KYC/Verification docs and what documents qualify for KYC?
• Co-workers Access Rights

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NDNC, DND & Other Regulations 12

• What is the difference between a transactional call and a promotional call?
• What is the 'Do Not Call' list or NCPR (National Customer Preference Register)?
• What kind of calls can I make to people who have registered in the NCPR and to people who have not?
• How does Exotel define 'Whitelisted Customer' and what is a customer 'whitelist'
• Why am I not able to make a Promotional call to a J&K number?

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Advanced Configs 19

• How do I use the Addressbook and the Lists feature?
• How do I create/edit/save a flow?
• What kind of flows can I build using Exotel
• How do I add a list of numbers into my addressbook?
• How do I import/export numbers to a list?

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Account Closure 1

• What happens after my account is closed?

Notifications & Alerts 2

• Updating my Exotel SMS and Email notifications
• How do you remind me about my payments?

API Docs 30

• Outbound Call to connect an Agent to a Customer
• API to convert text to high quality voice using Shout Out app
• Outbound Call to connect a Customer to an App
• Call API to get details of a Call
• How to send an automated SMS after an outbound call using API?

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Non-Disclosure Agreement 1

• Exotel Non-Disclosure Agreement

ZOHO integration 2

• Exotel Integration With Zoho Desk
• Exotel Integration With Zoho CRM (PSTN and VoIP)

Freshworks Integrations 4

• Freshdesk | Secure Recording Enablement
• Exotel Integration with FreshSales
• Exotel Integration With Freshchat
• Exotel Integration With Freshdesk

Hubspot Integration 1

• Exotel Hubspot Calling Integration

Leadsquared Integrations 4

• Exotel - LeadSquared UTC connector
• Exotel - LeadSquared Mobile app integration
• LSQ IP-PSTN Connector
• Configure Exotel's WhatsApp cloud Integration with LeadSquared

Integrations - SMS 4

• Use CleverTap via Exotel (Generic SMS plugin)
• Use CleverTap via Exotel (Native SMS plugin)
• Use WebEngage via Exotel (Native SMS plugin)
• Use MoEngage via Exotel (Generic SMS plugin)

Shopify Integration 1

• Exotel : Verify customer number & confirm orders automatically

Salesforce Integration 2

• Exotel Integration With Salesforce
• Adding Secure Recording Component in Exotel's SFDC connector

WebRTC SDK integration 1

• IP-PSTN intermix: Customer onboarding and WebRTC SDK integration

Call Campaign 5

• How to use NEW Call Campaigns
• Deprecation of features in the Old Call & Dialer Campaign
• How to use call campaign throttling
• How to use NEW Auto-Dialer(Outbound Dialer) Campaigns
• Voicebot Campaigns

SMS Campaign 3

• How to Create New SMS Campaign
• SMS Campaign URL shortening and tracking
• Is there any limitation to the number of contacts for which I can create an SMS Campaign?

Whatsapp Campaign 1

• How to create Whatsapp Campaign

RCS Campaign 1

• RCS Campaign with WA and SMS fallback

Voice Streaming 4

• Quick Guide to Get Started with Exotel Streaming Services
• Working with Passthru Applet for Voice Streaming (Beta)
• Working with the Stream and Voicebot Applet
• Updated Extension Guide: Working with the Stream and Voicebot Applet (Beta)

vSIP 6

• Exotel Virtual SIP Trunking to Flow Integration Guide (Alpha)
• Exotel Virtual SIP Trunking – TLS (Mumbai) – Customer Integration Guide (Alpha)
• Exotel Virtual SIP Trunking – TCP (Mumbai) – Customer Integration Guide (Alpha)
• Exotel Virtual SIP Trunking – FQDN-based
• Integration Guide: Exotel vSIP to SIP-Native Voicebot (Alpha)

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