Exotel Support Center

Getting Started 30

• What is Exotel?
• What is the registration process?
• I have an Exotel Trial Account. How do I test it out? (or) How do I get started with my Exotel Trial account?
• What regions/circles are you available?
• Exotel is not available in my circle. What can I do?

See all 30 articles

Cloud telephony 3

• How is cloud telephony different from internet telephony, VOIP, and services like Skype?
• Does Exotel have enough infrastructure to handle the our customer's call loads?
• How can exotel help an E-commerce company?

Trial account 13

• What is a Trial Account?
• What is my trial account pin?
• Why should I sign up for a trial account?
• What is the difference between a trial account and a full account?
• Trial Accounts: How do I test outbound calling?

See all 13 articles

Pricing, Billing & Payments 19

• When will I get my Usage Summary? Where can i see my payment history?
• Where is my bill?
• How do I Pay?
• How? Why? and What next? of account closure
• Who gets the bills in my company?

See all 19 articles

Prepaid 2

• My Exotel credits are expiring soon. How do I make best use of my existing credits?
• What happens when my Exotel account's validity expires?

Postpaid 1

• POSTPAID: What is credit limit and how does it matter?

Call Docs 40

• How do I make outbound calls via Exotel?
• How do I download all Call Recordings?
• What notifications do I get for calls and where do they show up?
• Aargh! I hear echo in my phone calls
• Call Recording of an outgoing call using API?

See all 40 articles

Conference calls 10

• Is it possible to edit a conference bridge after I set it up?
• What is a Passcode? Why do I need one for my conference bridge?
• Who is a moderator?
• What happens if the moderator doesn't join the conference?
• How do I set a moderator for my conference call?

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Call Center 2

• Call Centre - Dashboard (Private Beta)
• Call Centre - Dashboard (Private Beta) [Updated]

SMS From Exotel 25

• How do I check Exotel Account settings and SMS settings?
• What is an SMS template and how can I get a template approved?
• How do I find the delivery status of the SMS I sent using Exotel API?
• Can I process an incoming SMS based on Keywords and send appropriate responses?
• Why has my SMS not reached the recipient? When will it reach?

See all 25 articles

Mobile 0

Reporting & Analytics 12

• Where can I find my call reports and what is the reporting format used
• All about SMS reports
• How do you arrive at the BillableDuration for outbound calls?
• What is the difference between "outbound-dial" and "outbound-api"?
• How can I segregate reports per Agent/Group?

See all 12 articles

App Bazaar 12

• Will 'Click to Call' App work in an HTTPS page?
• Phone a friend
• How do I get a call app to work on my Exotel number?
• Zero app
• Why is my missed call app not disconnecting immediately?

See all 12 articles

App Builder 13

• Connect Applet: Call queue
• Why cant I find the users in "Choose a user or group"?
• Voicemail
• Applets
• Email applet

See all 13 articles

Chrome plugin 1

• Make an API Outgoing call using Postman

Campaigns 1

• Exotel Auto-Dialer Help Document

Email and SMS Notifications 1

• I get a mail daily about the previous day's activity on my Exotel Account. How do I make sense of it?

Frequently Asked Questions 41

• Understanding Call Status on Exotel Status Board
• Adding back a deleted user
• How do I change the Super Admin Email
• Where do I upload my KYC docs and what documents qualify for KYC?
• Co-workers Access Rights

See all 41 articles

NDNC, DND & Other Regulations 13

• How do I check if a number has been whitelisted or not?
• What is the difference between a transactional call and a promotional call
• What is the 'Do Not Call' list or NCPR (National Customer Preference Register)
• What kind of calls can I make to people who have registered in the NCPR and to people who have not?
• How does Exotel define 'Whitelisted Customer' and what is a customer 'whitelist'

See all 13 articles

Advanced Configs 19

• How do I use the Addressbook and the Lists feature?
• How do I create/edit/save a flow?
• What kind of flows can I build using Exotel
• How do I add a list of numbers into my addressbook?
• How do I import/export numbers to a list?

See all 19 articles

Account Closure 1

• What happens after my account is closed?

Notifications & Alerts 2

• Updating my Exotel SMS and Email notifications
• How do you remind me about my payments?

API Docs 27

• Outbound Call to connect an Agent to a Customer
• API to convert text to high quality voice using Shout Out app
• Outbound Call to connect a Customer to an App
• Call API to get details of a Call
• How to send an automated SMS after an outbound call using API

See all 27 articles

Non-Disclosure Agreement 1

• Exotel Non-Disclosure Agreement

ZOHO integration 2

• Exotel Integration With Zoho Desk
• Exotel Integration With Zoho CRM

Freshworks Integrations 1

• Exotel Integration With Freshdesk