A short video:

When you buy an ExoPhone, you will be asked to enter a 6-letter sender ID from which your SMSes will be sent. For Eg: EXOTEL, HDFCBK, SBIINB, 650022, 650007, etc.

Let's say for some reason you entered an incorrect or a random sender ID while getting a new ExoPhone and now you want to change it. Here's what you need to do:

1) Go to http://my.exotel.in/settings/site#sms-settings

2) Click on the 'Edit' button next to the sender ID. Remember every number can have its own sender ID. As highlighted in the image below and also you can use the same sender ID for multiple Exophones :

3) Enter a 6-letter sender ID for sending TRANSACTIONAL SMS or a 6-digit sender ID for sending PROMOTIONAL SMS. This needs to be the same as the one approved by the operator. (Please refer to the TRAI regulation to understand the complete registration process for an entity and sender ID).

4) After editing your sender ID, click on “OK”. Our team will review your Sender ID and will ask for the proof of approval that you would have received from the operator. Please share a screenshot from the operator portal which has the approval. Once this is verified by our team, your sender ID will be approved on the dashboard.   

NOTE: Your sender ID will be approved only when you share the screenshot of “Approved Status” from the operator portal. 

We will typically approve the sender ID within a few hours. The same shall reflect on your account 30 minutes post-approval.

If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888.