Feature Overview
The Integrations module is where you connect your chatbot to the outside world, allowing it to interact with users across a wide variety of digital channels. This feature transforms your bot from a standalone application into an omnichannel communication tool, enabling you to deploy a single, centrally managed bot on your website, mobile app, and popular messaging platforms like WhatsApp, Facebook Messenger, Instagram, and more.
Each channel can be configured independently, allowing you to tailor the bot's appearance, default messages, and initial interactions to suit the specific context and user expectations of that platform. You can customize welcome messages, set up channel-specific languages, and configure UI elements like pop-up behavior and welcome banners for web-based chats.
For third-party platforms, this section is where you provide the necessary credentials, such as API keys, access tokens, and webhook URLs, to authorize the connection and enable communication between the chatbot and the channel.
| Channel | Description |
| Web | The most common channel. Can be integrated into any website with extensive customization options (themes, logos, auto pop-ups, form assist, etc.). |
| Engage users on the world's most popular messaging app. Supports interactive messages, buttons, lists, and the WhatsApp Catalogue. Requires a BSP (Business Service Provider) integration. | |
| Android | Integrate the chatbot directly into your native Android mobile application. |
| iOS | Integrate the chatbot directly into your native iOS mobile application. |
| Facebook Messenger | Deploy the bot to interact with customers on your business's Facebook page. |
| Connect the bot to your Instagram business account to handle direct messages and story replies. | |
| Google Business Messages | Allows customers to chat with your bot directly from Google Search and Maps. |
| Telegram | Deploy the bot on the secure messaging platform, Telegram. |
| Viber | Provide customer service and engagement on the Viber messaging app. |
| RCS (Rich Communication Services) | The next generation of SMS. Allows for a richer, app-like messaging experience directly in the native messaging app on Android phones. |
| Microsoft Teams | Deploy the bot internally for employees to use within your organization's MS Teams environment. |
| Google Home | Create a voice-based bot that integrates with Google's smart home assistant. |
| Alexa | Develop a custom Alexa Skill so users can interact with your bot through Amazon's voice assistant. |
