Discover a new way to interact with your customers using conversational AI. Our new Voicebot preview gives you hands-on experience with our Generative AI Voicebot's capabilities, allowing you to test and explore the potential of AI agents for your business.

1. Accessing the Voicebot Console

Note: This is a limited-access preview. Reach out to hello@exotel.com if you would like this enabled for your account.

To begin your experience, you must be an Admin user with access to your Exotel account.

  • Log in to your Exotel account.

  • On the left-hand navigation sidebar, look for the Bots section. You will find the VoiceBot link. 

  • Clicking this link will open the Voicebot Console, where you can begin your exploration of the new feature.

2. Experience the Voicebot

The Voicebot preview is equipped with several key features that enable you to immediately test its functionality and interact with our conversational AI.

  • Pre-configured Bot for Instant Testing: The console comes ready with a pre-configured bot that allows you to start a live conversation right away without any setup.

  • Test via Phone Call: For a real-world testing experience, you can use your existing phone number. Simply enter your number and select your Virtual Number from the provided list to initiate a call. This allows you to test the voicebot's performance over a traditional telephone network.


3. Editing the Bot

To edit the pre-configured bot's settings, you can either use the Edit Bot quick action on the Talk to bot section or click on the Build Bot link in the navigation sidebar and select Edit Bot. The configuration is divided into three main tabs:

  • AI Agent: This section allows you to define the bot's core identity and behaviour.

    • Bot Name

    • Bot Description

    • Objective

    • Behaviour (e.g., "Always maintain a polite, professional tone")

    • Do's and Don'ts for clear conversational guidelines.

  • Configuration: Here you can select the bot's Language and Voice.

    • Language: The preview supports languages such as English, Hindi, Kannada, Telugu and more 

    • Voice: You can choose from various voice models from providers like Google, Azure, and Eleven Labs.

  • Advanced: This tab lets you manage Version Information for your bot and provides a high-level System Prompt to ensure consistent conversations.

4. Viewing Analytics

You can access detailed performance metrics and insights related to your bot's interactions by clicking the Dashboard tab in the navigation sidebar. The analytics dashboard gives you a high-level overview of key performance indicators and visual data to help you understand your bot's performance.

Key Metrics

  • Total Calls: The total number of calls your voicebot has handled.

  • Containment Rate: The percentage of conversations the bot successfully completed on its own without needing to transfer to a human agent.

  • Fallback Rate: The percentage of calls where the bot was unable to understand the user's request.

  • Average Call Duration: The average length of a call in seconds.

Charts and Tables

  • Outcome Category: A summary that shows how conversations ended (e.g., resolved, transferred, or disconnected).

  • Call Duration Split: A breakdown that shows the distribution of your call lengths.

  • Total VoiceBot Calls vs. Fallback Triggered: A graph that displays hourly trends, comparing all calls to those that triggered a fallback.

  • Repeated Calls Summary: A chart that groups repeated callers into categories like "2 Times," "3 Times," "4 Times," or "Greater than 4 Times."

  • User's Intents: A table that lists the different goals your users had and how often each one occurred.

5. Reviewing Interaction History

Review a comprehensive log of all past interactions with your bot. This feature can be accessed from the Interaction History tab in the navigation sidebar. The log view provides a table with key data points for each interaction, including:

  • Interaction ID: A unique ID for each conversation.

  • Customer Number: The phone number the call was made from.

  • Bot Name: The name of the bot that handled the call.

  • Date & Time: The date and time the call started.

  • Duration: The total length of the call.

  • Outcome: The result of the conversation.

  • Intents: The user's goal or purpose detected during the call.


To access a detailed view of a specific interaction, click the three-dot menu on the right side of a row. This will open a side panel showing Interaction Details, which includes:

  • Recording: An audio recording of the conversation (if available).

  • Transcript: A full text transcript of the conversation between the voicebot and the user.

6. Free Trial and Managing Usage

Every account is automatically granted a 1000-minute trial to explore the voicebot's capabilities.

  • You can monitor your remaining minutes on the Talk to bot section, where a progress bar tracks your usage against the 1000-minute limit.

  • If you reach your limit, a message will inform you that "You've reached your 1000-minute limit."

7. Important Notes

  • For Exploration Only: Please note that this feature is a preview intended for exploration and demonstration purposes only. It is not designed to handle production-level traffic or live customer interactions.

  • Service Availability: In times of high demand, you may encounter a message indicating that "Our VoiceBot services are occupied due to high demand, please try again after some time."

8. Frequently Asked Questions (FAQs)

  • Q: Who can access the voicebot preview?

    • A: This feature is available exclusively to admin users on an Exotel account. Reach out to hello@exotel.com if you would like this enabled for your account.

  • Q: Can I use this voicebot for my live campaigns or production use?

    • A: No, this version is not ready for production. As a preview, its features and configurations are subject to change and do not have the stability required for live campaigns or customer interactions. A separate announcement will be made when the voicebot is ready for general availability.

  • Q: How do I get more free trial minutes?

    • A: The 600-minute trial is a limit that resets every month. If you need additional time for extensive exploration beyond this limit, please contact our team at hello@exotel.com.

  • Q: What languages and voices are supported?

    • A: The preview currently supports English and Hindi. The next update will offer a variety of languages, including English, Hindi, Kannada, Telugu and Marathi. You will be able to choose from different voice models provided by platforms like Eleven Labs, Google and Azure.

  • Q: Can I get a transcript or recording of my conversations with the bot?

    • A: Yes, all your interactions with the bot are logged. You can review conversation transcripts and other call details in the Interaction History section of the console.

  • Q: What if I encounter an issue or bug?

    • A: Please report any problems to our support team at hello@exotel.com. To help us resolve the issue quickly, please include a detailed description of the steps you took.