Frequently Asked Questions

Changing the Email ID of a co-worker
As you are aware, The edit option in the "Co-workers & Groups" section does not allow you to change the email ID of a co-worker. There mig...
Tue, 1 Aug, 2017 at 7:59 PM
Improving call quality
Over the years, we've encountered instances where call quality may seemed to have swayed, while all our systems and the Operator network have been func...
Mon, 18 Sep, 2017 at 11:17 PM
Migrating your Reliance customer facing mobile number
As per our email notification on Oct 30, 2017, you must be aware that Reliance is winding down their 2G business. They are expected to shut down services so...
Thu, 16 Nov, 2017 at 3:22 PM
Clear Exotel cookies from your browser
Google Chrome - Step 1 - Go to my.exotel.com and click on the 'Secure' / SSL option (next to the lock icon) Step 2 - From the drop-down, clic...
Tue, 19 Dec, 2017 at 10:26 PM
Ownership of Landline ExoPhones
All the virtual numbers (ExoPhones) that you may get to use while signing up for an account with us is owned by Exotel. Landline numbers from your Exote...
Wed, 27 Dec, 2017 at 2:01 PM
Video documentation
Often times when interacting with our Customer Happiness team, they may’ve requested you to provide us with a video reference of the specified scenario. Yo...
Thu, 9 Aug, 2018 at 4:32 PM
Tracking calls via Google AdWords
If you’re using Google Ads - the online advertising service developed by Google - and have enabled Call reporting that runs on Google forwarding phone numbe...
Mon, 13 Aug, 2018 at 12:44 PM
Primary ExoPhone Migration - FAQ
We at Exotel have decided to move your front facing numbers to a different service provider considering some of the service disruptions that we faced recent...
Tue, 9 Apr, 2019 at 10:11 AM
Primary Number Migration - FAQ
Exotel has decided to move our front facing numbers away to a different service provider considering some of the service disruptions that we faced recently....
Thu, 25 Apr, 2019 at 11:15 AM
Unverified SIP Username - How to verify ?
When you add a new user ( Admin or User Profile ) in your Exotel account , the user needs to be verified once to get activated .We remind you about this in ...
Thu, 4 Jun, 2020 at 4:58 PM