If you find any issues activating call forwarding from your customer-facing number to ExoPhone, please check that there are no outstanding balance or billing issues against the customer-facing number.
If the above criteria are satisfied and yet you are unable to activate call forwarding please try the following method:
- Set Forwarding to a different operator number. There are high chances that this might fail.
- Then set forwarding back to the original number.
For now, we support removing the call forwarding tone that's played for Airtel and Vodafone CFNs.
- Ensure that both your customer-facing number and your ExoPhone number with Exotel are of the same region.
- The Number has to be a corporate-owned number. Meaning the Customer Facing number has to be registered on your company name.