If you find any issues activating call forwarding from your customer-facing number to ExoPhone, please check that there are no outstanding balances or billing issues against the customer-facing number.


If the above criteria are satisfied and yet you are unable to activate call forwarding please try the following method:

  1. Set Forwarding to a different operator number. There are high chances that this might fail.
  2. Then set forwarding back to the original number.


For now, we support removing the call forwarding tone that's played for Airtel and Vodafone CFNs.

 

Below are the prerequisites from the Airtel operator to remove the call forwarding tone.
  1. The Airtel Number should be a postpaid connection.
  2. The Number has to be a corporate-owned number. Meaning the Customer Facing number has to be registered on your company name.
  3. A sealed and signed copy of the authorization letter on your company letterhead with the complete name of the company is mandatory.
  4. Ensure that both your customer-facing number and your ExoPhone number with Exotel are of the same region.

Please note Airtel team has requested to get the enclosed draft from your side on your company's letterhead where you place the request for call forwarding on behalf of our company.


Please note Airtel team has requested to get the enclosed draft from your side on your company's letterhead where you place the request of call forwarding on behalf of our company. This draft needs to be shared on the email (hello@exotel.in). Kindly note it has to be attested with the seal and signature of the authorized signatory. Please bear in mind, this process will be followed only for the first request raised by the company. Any recurring request will be fulfilled by the Airtel service team. 

Please note this is applicable for the call forwarding tone removal from Airtel Customer Facing Numbers(CFNs) only. (Not applicable for Vodafone CFNs) Kindly refer to the attached document for the attestation.


Below are the prerequisites from the Vodafone operator to remove the call forwarding tone.


  1. The Number has to be a corporate-owned number. Meaning the Customer Facing number has to be registered on your company name.
  2. Ensure that both your customer-facing number and your ExoPhone number with Exotel are of the same region.


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If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888.