If you find any issues activating call forwarding from your customer-facing number to ExoPhone, please check that there are no outstanding balance or billing issues against the customer-facing number.


If the above criteria are satisfied and yet you are unable to activate call forwarding please try the following method:

  1. Set Forwarding to a different operator number. There are high chances that this might fail.
  2. Then set forwarding back to the original number.


For now, we support removing the call forwarding tone that's played for Airtel and Vodafone CFNs.

 

Below are the prerequisites from the Airtel operator to remove the call forwarding tone.
  1. The Airtel Number should be a postpaid connection.
  2. The Number has to be a corporate-owned number. Meaning the Customer Facing number has to be registered on your company name.
  3. A sealed and signed copy of the authorization letter on your company letterhead with the complete name of the company is mandatory.
  4. Ensure that both your customer-facing number and your ExoPhone number with Exotel are of the same region.


Below are the prerequisites from the Vodafone operator to remove the call forwarding tone.


  1. The Number has to be a corporate-owned number. Meaning the Customer Facing number has to be registered on your company name.
  2. Ensure that both your customer-facing number and your ExoPhone number with Exotel are of the same region.



Support contact details: 

hello@exotel.in

08088-919-888