Frequently Asked Questions

What happens when my Exotel Balance goes negative?
Once your Exotel Balance goes negative, you will not be able to make/receive any calls/SMS. Hence to help you keep your balance healthy we send you ...
Wed, 15 Apr, 2015 at 1:12 PM
Can I write comments or notes on a call that I received?
Yes! You could use the "Private Notes" section to add comments about the call that you just took. It looks like this:  And when you enter ...
Wed, 5 Feb, 2014 at 6:25 AM
Using Exotel as a CRM
Many Indian businesses receive a majority of their leads & support requests through phone calls rather than email. So, Wouldn't it be cool if exote...
Sat, 17 Aug, 2013 at 3:25 PM
How do I integrate Magento with Exotel?
After writing about Exotel Magento SMS integration, Tushar (the author) has expressed his inability to continue support for the same. We also saw this exote...
Mon, 23 Jul, 2018 at 9:50 PM
Find out Circle, Mobile Operator and DND status of a number
Question: How do we find out the Circle and the Mobile Operator for the Incoming Calls?  There is a hack available which provides this in a webpage, but ...
Tue, 7 Oct, 2014 at 5:26 PM
Call & SMS alerts via Email
Question: We are not receiving Missed / Received call alerts via email. What should I do? Answer:  Call type Apps built using ...
Mon, 18 Aug, 2014 at 10:46 AM
SMS Sender ID prefixes
Question:  In SMS, Can you tell me which are promotional prefixes and which of these are transactional? Answer: One can differentiate a transa...
Wed, 28 Jan, 2015 at 12:30 PM
Why am I getting calls for other companies?
Question: I got a call for another company. The customer told he wanted to connect to a certain  number. But the call landed on my company. Looks like some ...
Sat, 29 Jul, 2017 at 8:45 PM
Handling holidays & company shut downs
Question: Our office is closed on Ganesh Chathurthi. I don't want calls to come to our agents on that day. How do I handle this?   Option 1: Vo...
Sun, 27 Jul, 2014 at 1:28 PM
Exotel's Text to Speech Engine (TTS)
Text to speech is magical. This technology enables us to type out text and get the computer to read (or say) it just like a human! You will encouter Text to...
Wed, 11 Apr, 2018 at 12:57 PM