Google Chrome -


Step 1 - Go to my.exotel.com and click on the 'Secure' / SSL option (next to the lock icon)

Step 2 - From the drop-down, click on the highlighted part from under 'Cookies' - note that this need not always show as "12 in use" as it may vary



Step 3 - Click on 'my.exotel.com' (option) > 'Cookies' (folder) & select all options that show-up, including 'openvbx_session'

Step 4 - Click on 'Remove' and then close / refresh for changes to take effect



Mozilla Firefox -

Step 1 - Go to my.exotel.com and click on the Green lock icon


Step 2 - Click on the right arrow icon as show in the image (show connection details)



Step 3 - Click on 'More information'


Step 4 - Click on 'View Cookies'



Step 5 - Click on 'Remove All Shown' and then close / refresh for changes to take effect.



Note that these may vary as per browser versions and systems configuration so in case you're unable to follow through any of these methods, do please feel free to reach out to our Customer Happiness team on 8088919888 or write to us on hello@exotel.in - we'll help out!