Step 1 - Go to and click on the 'Secure' / SSL option (next to the lock icon)

Step 2 - From the drop-down, click on the highlighted part under 'Cookies' - note that this need not always show as "57 in use" as it may vary.

Step 3 - Click on '' (option) > 'Cookies' (folder) & select all options that show-up, including 'openvbx_session'

Step 4 - Click on 'Remove' and then close/refresh for changes to take effect

Mozilla Firefox -

Step 1 - Go to and click on the lock button on the search bar.

Step 2 - Click on 'Clear cookies and site data...'

Step 3 - Click on 'Remove'

Note that these may vary as per browser versions and systems configuration so in case you're unable to follow through with any of these methods, 

Please do feel free to reach out to our Customer Happiness team on 8088919888 or write to us at 
- we'll help out!