Frequently Asked Questions

Finding what company your account is registered under
On Clicking "My accounts" and "Company Info" Page (or via this link here), you will see this: Company name: The name of the...
Thu, 26 Apr, 2018 at 5:40 PM
How do I get product updates?
As soon as you register, you get subscribed to our "Product updates" mailing list. Everytime our product manager wants to intimate you about a new...
Thu, 26 Sep, 2013 at 6:00 PM
Can I get a notification email for call attempts?
Yes you can! Until now, you/your co-workers would have received email alerts for missed-calls (calls which reached your co-workers phones) but there would ...
Wed, 25 Jul, 2018 at 1:44 PM
Potential call failure reasons and how does Exotel mitigate it.
How Calls Work @ Exotel A - Your Customer calls on your Customer facing number which is on the website ...
Wed, 10 Sep, 2014 at 7:35 PM
To check if Exotel emails are getting delivered to your email address
So, Exotel sends emails to registered, individual email address or group email addresses at various instances – To name a few – Missed calls, Completed ca...
Thu, 11 Sep, 2014 at 5:42 PM
Best browser to use Exotel
Exotel is compatible with Firefox and Chrome. But Exotel works best on Chrome.
Wed, 29 Oct, 2014 at 2:07 PM
Edit IVR
How do I edit my IVR? Select the App who's IVR you'd like to edit by clicking on App Bazaar in the left panel and then on Installed Apps. Cl...
Wed, 29 Oct, 2014 at 3:50 PM
Co-worker Activity Log
How do I track changes made in the product by my team? If you're the admin of the account, under the Admin tab you will now see a new option call...
Wed, 3 Feb, 2016 at 4:27 PM
What is a reference ID ? Where do you find it on the dashboard ?
You might have heard from our support team asking for reference IDs when asked for assistance in call and SMS concerns. A reference ID is a set of uniqu...
Mon, 11 Nov, 2019 at 5:59 PM
Requirements for Call Forwarding from your Customer facing number to Exophone
If you find any issues activating call forwarding from your customer-facing number to Exophone, please check that there are no outstanding balance or billin...
Sun, 8 Oct, 2017 at 7:50 PM