Frequently Asked Questions
Short video: Text to speech is magical. This technology enables us to type out text and get the computer to read (or say) it just like a human! You wi...
Sun, 5 Mar, 2023 at 4:02 PM
Video: On Clicking "Company Info" under "My accounts" Page (or via this link here), you will see this: Company name: ...
Thu, 2 Mar, 2023 at 10:34 PM
Short video: As soon as you register, you get subscribed to our "Product updates" mailing list. Every time our product manager wants to ...
Mon, 6 Mar, 2023 at 3:17 PM
Unfortunately, no. We do not allow the transfer of ownership of the virtual numbers aka ExoPhones at this point in time. They are owned by our downstrea...
Sun, 5 Mar, 2023 at 3:21 PM
Short video: Yes, you can! Call attempts are those calls that have been disconnected by the caller before reaching out to a co-worker or a grou...
Sun, 5 Mar, 2023 at 3:22 PM
How calls work at Exotel A -
Your customer calls on your customer-facing number which is on the website B -
Call diverted from your cust...
Sun, 5 Mar, 2023 at 2:05 PM
Video: So, Exotel sends emails to the registered, individual, or group email addresses at various instances – to name a few – Missed calls, Complet...
Thu, 2 Mar, 2023 at 10:38 PM
Exotel is compatible with Firefox and Chrome. But Exotel works best on Chrome. If you have any questions or concerns, please connect with us using th...
Tue, 7 Mar, 2023 at 9:43 AM
Video: Select the call flow with the IVR you'd like to edit by following the steps given below: 1. Go to App Bazaar 2. Click on the Edit ...
Wed, 1 Mar, 2023 at 7:29 PM
You might have heard from our support team asking for reference IDs when asked for assistance in call and SMS concerns. A reference ID is a set of uniqu...
Mon, 11 Dec, 2023 at 11:58 AM