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Frequently Asked Questions

Frequently asked questions on VOIP
Short video: 1. How can an agent choose to receive calls on SIP Softphone or mobile device? Agents can select between a SIP softphone or a mobile...
Thu, 2 Mar, 2023 at 1:44 AM
Outages - What it is and What should I expect during an Outage?
The term Downtime or sometimes even referred to as Outage is used to describe that our services are completely or partially unavailable. There could be seve...
Mon, 6 Mar, 2023 at 9:30 AM
Metadata Link to verify numbers/user SGP, MUM, International
Introduction Verifying users' phone numbers will enable newly added agents/employees/co-workers to use their respective Exotel accounts to make calls ...
Wed, 19 Apr, 2023 at 11:53 AM
In a dynamic greeting URL as the URL is returning the plain text but while making a call it's not being played
In such a scenario, firstly we have to ask for the URL that the client is using and we need to run the GET request using the URL shared by the tenant in Po...
Wed, 19 Apr, 2023 at 2:23 PM