Frequently Asked Questions

What happens when my Exotel credit balance becomes zero/negative?
Once your Exotel credit balance becomes zero/negative, all services are automatically discontinued, which indicates you will no longer be allowed to make an...
Wed, 6 Apr, 2022 at 11:10 PM
Can I write comments or notes on a call that I received?
Yes! You could use the "Private Notes" section to add comments about the call that you just took. A short video: 1. Click on Inbox 2...
Mon, 6 Mar, 2023 at 9:19 AM
Using Exotel as a CRM
Short video: Many Indian businesses receive a majority of their leads & support requests through phone calls rather than emails. So, wouldn'...
Tue, 7 Mar, 2023 at 3:06 PM
How do I integrate Magento with Exotel?
Short video: After writing about Exotel Magento SMS integration, Tushar (the author) has expressed his inability to continue support for the same....
Mon, 6 Mar, 2023 at 1:14 PM
Enabilng Desktop notifications
If you use the Chrome browser, you could enable desktop notifications for your Exotel calls.  1) log in to Exotel. The next time you get a call, you wi...
Wed, 1 Mar, 2023 at 7:18 PM
Find out Circle, Mobile Operator and DND status of a number
Question: How do we find out the Circle and the Mobile Operator for a number that's calling in? There is a hack available that provides this in a webpa...
Sun, 5 Mar, 2023 at 10:24 AM
Call & SMS alerts via Email
Short video: Question: We are not receiving Missed/Received call alerts via email. What should I do? Answer:  Call type Apps built usi...
Sat, 11 Mar, 2023 at 11:07 PM
SMS Sender ID prefixes
Video: Question:  In SMS, Can you tell me which are promotional prefixes and which of these are transactional? Answer: One can differentiate ...
Mon, 6 Mar, 2023 at 1:29 PM
Why am I getting calls for other companies?
Question: I got a call from another company. The customer told he wanted to connect to a certain number. But the call landed on my company. Looks like some ...
Tue, 7 Mar, 2023 at 3:06 PM
Handling calls on holidays, company shut downs and non-business hours.
Short video: We have made this easy for you. You have the option to relay a piece of certain information, record the voice messages of your customers/...
Mon, 6 Mar, 2023 at 3:16 PM