Call Docs
You may observe pop-ups like above on the Exotel dashboard asking for your feedback on the call quality. This is to understand how was the audio qualit...
Sun, 5 Mar, 2023 at 10:39 AM
Cause codes provide granular information about a call status to help you understand what happened with a call. These cause codes are primarily derived by Ex...
Sun, 5 Mar, 2023 at 12:20 PM
Short video: In the 'Dial Whom' section of connect applet, you can configure an incoming call to a group, add static numbers or prov...
Wed, 1 Mar, 2023 at 7:30 PM
DTMF (Dual-tone multi-frequency signalling) uses voice frequency which is transmitted over telephone lines for capturing digits upon key press. Such tones a...
Sun, 5 Mar, 2023 at 10:12 PM
Short video: If you are in a scenario where you are unable to make or receive calls, you can solve this by turning your Exotel device ‘off’ and the...
Tue, 11 Apr, 2023 at 2:40 PM
‘Call Transfer’ in our Dashboard allows your agents to transfer incoming calls to another agent or a group. If you haven't checked on how t...
Mon, 6 Mar, 2023 at 4:21 PM
Short video: If you are returning numbers to dial via an endpoint in the Connect Applet, you can enable your agents to transfer calls in your CRM/D...
Sun, 5 Mar, 2023 at 3:26 PM
Before you start logging in to your softphone to receive calls from Exotel, please visit https://my.exotel.com/voipinfo . Here you will find the user crede...
Sat, 7 May, 2022 at 8:29 PM
Short video: Secure Recordings Beta is available on request via hello@exotel.com and is chargeable. This feature gives the following capability: ...
Sun, 5 Mar, 2023 at 2:10 PM
Video: What is Call Insights? Call insights are richer data points to help you uncover details about your voice calls and are computed by Exote...
Mon, 6 Mar, 2023 at 2:44 PM