Call Docs

Call Transfer: How do I transfer an incoming call to a co-worker?
Short video: Wikipedia claims: Using a transfer button or switchhook flash and dialling the necessary number, a user can move an active phone c...
Thu, 2 Mar, 2023 at 10:09 PM
Is it possible to pause a campaign?
Short video: I wanted to know if there is any way to automatically pause and restart a campaign that is running. eg:- I want the campaign to run f...
Sat, 10 Sep, 2022 at 12:43 PM
How do I block calls from a specific number?
Short video: Step 1. Create an empty list called "Blocked Callers" in the Address Book Section. Step 2. Select the newly crea...
Sun, 5 Mar, 2023 at 2:03 PM
Why do I get so many missed calls?
None of us wants to miss our customer's call. If you see a lot of missed calls on your dashboard and would like to understand them and reduce them, read...
Sun, 5 Mar, 2023 at 3:59 PM
New SMS: How to send SMS' to co-workers or agents after the call
Short video: How do i get an sms alerting me on the fact that a call was made to our exotel number? Is it possible to alert multiple numbers (via ...
Wed, 1 Mar, 2023 at 7:18 PM
Parallel ringing - Or calling many or all your agents at the same time
Video: Is there a way to do parallel ringing? Parallel ringing or simultaneous ringing enables businesses to automatically redirect incoming ...
Fri, 10 Mar, 2023 at 11:46 AM
Why are calls not routed to all the agents?
Video: Situation: You have four agents in the group and all of them are free. Yet, the third and fourth agents in the group don't receive the...
Tue, 7 Mar, 2023 at 6:43 AM
Outgoing call - What is my caller ID (or) What number should I choose?
Short video: If you have multiple numbers in your account, then you can choose to make an outbound call from a number of your choice. Currently, ev...
Sun, 5 Mar, 2023 at 4:06 PM
When I make an out-bound call, why do my customers get a call from a different number instead of the Exophone that I have purchased?
When you make a call to your customers, they will see your Exophone number on their phone's caller ID. However, there may be some connectivity issue...
Sun, 5 Mar, 2023 at 10:32 AM
Everything you need to know about outbound calls on Exotel
1. How does outbound calling work?    Please refer to How do I make outbound calls via Exotel?   2. What is the caller ID that my customers see during...
Sun, 5 Mar, 2023 at 10:34 AM