Call Docs
Yes, you can. A short video: In case if you are using either the Zero app (our most basic app) or the Oak Tree app (our IVR app), you can set...
Mon, 6 Mar, 2023 at 5:46 PM
Short video: All of your voicemails are stored in the Exotel inbox. To locate voicemails, go to your search bar on the top right and select C...
Sat, 29 Jan, 2022 at 7:40 PM
There could be a few reasons for this. A short video: 1. Is your number switched "ON" in the Exotel dashboard? Even if you'r...
Sun, 5 Mar, 2023 at 4:14 PM
Question: How can find out about Exotel's downtimes? Is there a place where I can monitor this for myself? We, at Exotel, take our reliability very ...
Fri, 10 Mar, 2023 at 11:50 AM
Video: If you're not getting pop-ups for incoming calls, we suggest you try the following steps first: Try opening http://my.exotel.in els...
Tue, 7 Mar, 2023 at 11:34 AM
Scenario: Exotel call transcript says the call has reached your phone, and you haven't picked up. In the reality, the call has never reached your phone...
Mon, 6 Mar, 2023 at 2:40 PM
Sometimes, you may get to hear one of many error messages while calling in on an ExoPhone. Some of the common ones are - The number you’ve dialed is inco...
Fri, 8 Jul, 2022 at 11:05 AM
DTMF (Dual-tone multi-frequency) is an in-band telecommunication signaling system using the voice-frequency band over telephone lines between telephone equi...
Sat, 11 Mar, 2023 at 11:02 PM
Scenario: In the reports (or via Call details API), for an outgoing call that has a ‘failed’ status (busy or no-answer as well), you still see a charge u...
Sat, 10 Sep, 2022 at 1:15 PM
Video link: You might have noticed this feature in the Connect applet. The ideal goal of this feature is to route an equal number of calls to all t...
Sun, 5 Mar, 2023 at 2:09 PM