Call Docs

How to perform Listen Whisper Barge using LWB API
Listen Whisper Barge (LWB) API  (Beta) Video: This document outlines APIs for performing LWB, to help supervisors perform monitor action on a...
Fri, 21 Jul, 2023 at 3:58 PM
How to get answered or ringing event in CRM
Video: Today Exotel gives status callbacks when the call reaches terminal event when used for Outbound connecting two numbers and when used in Connect...
Wed, 1 Mar, 2023 at 7:35 PM
Working with the Stream and Voicebot Applet
                    Types of Streams                      There are two types of Streams - Unidirectional and Bidirectional                      Unidirectio...
Thu, 28 Sep, 2023 at 5:09 PM
How Do I Implement Extension Based Call Routing?
Short video: Providing callers with dedicated extensions allowing them to quickly connect with a specific user/agent. Advantages of Extens...
Sun, 5 Mar, 2023 at 2:11 PM
What is nOTP and How It Works?
nOTP - The Next Gen Verification. nOTP is a verification product from Exotel that helps secure your business by verifying customer identity based on t...
Mon, 6 Mar, 2023 at 9:30 AM
My ExoPhone/s on TrueCaller is spammed or saved under a different business.
Firstly, we must understand that TrueCaller is an independent entity and Exotel has no control over its business. TrueCaller's users mark the numbers as...
Thu, 9 Mar, 2023 at 10:21 PM
Zoiper Pro Configuration Guide
Before you start logging to your softhone to receive calls from Exotel , please visit https://my.exotel.com/voipinfo . Here you will find the user credenti...
Tue, 4 Jan, 2022 at 11:22 PM
VoiceBot FAQs
       1. Why do we need Voicebot as we already have a bidirectional stream option in the stream applet? As a bi-directional stream’s major use case is ...
Mon, 6 Mar, 2023 at 9:31 AM
Google Verified Calls (Deprecated)
Google will no longer accept integrations for Verified Calls and the feature is fully turned down from Jan 31, 2023. Businesses call millions of consume...
Mon, 6 Mar, 2023 at 2:47 PM
Call Recordings
Introduction Quality control and compliance are now crucial components of contact centre setups. This increasing demand can be met via call recordings th...
Tue, 7 Mar, 2023 at 2:51 PM