Exotel Support Center

Video: Today Exotel gives status callbacks when the call reaches terminal event when used for Outbound connecting two numbers and when used in Connect...

Short video: Providing callers with dedicated extensions allowing them to quickly connect with a specific user/agent. Advantages of Extens...

Firstly, we must understand that TrueCaller is an independent entity and Exotel has no control over its business. TrueCaller's users mark the numbers as...

Before you start logging to your softhone to receive calls from Exotel , please visit https://my.exotel.com/voipinfo . Here you will find the user credenti...

       1. Why do we need Voicebot as we already have a bidirectional stream option in the stream applet? As a bi-directional stream’s major use case is ...

Google will no longer accept integrations for Verified Calls and the feature is fully turned down from Jan 31, 2023. Businesses call millions of consume...

Introduction Quality control and compliance are now crucial components of contact centre setups. This increasing demand can be met via call recordings th...

The User Journey to start using ExoVerify SMS OTP APIs is as follows: Once the above is done, the following Sequence Diagram can be referred to: To...

To better comprehend this, we'll use the instances from case-1 and case-2 [Case-2 (b) explains this] Case-1: When the Agent 'does not answer t...

Overview All call recordings on Exotel’s connectors in CRMs are authenticated i.e, users would not be able to access these recordings directly by defaul...