When you receive a call via Exotel, the caller ID you see on your phone is not of the person who is calling your company's number. Instead, the number you see is your Exotel number. This is because caller ID masking is illegal in India. The regulators do not allow us to pass along the calling number as the caller ID. The good news though, is that, because all your company calls come from a few numbers, you will be able to differentiate your company calls from your calls and other promotional calls that you may be getting. This is also true for outbound calls that you make.
Now, the caller ID will be your company number or one or two other numbers. These additional numbers (backups) are automatically assigned by our system for redundancy and business continuity purposes.