When you receive a call, the caller-id you see on your phone is not that of the person who is calling your company's number. Instead the number you see is your Exotel number. This is because Caller-id masking is illegal in India. The regulators do not allow us to pass along the calling number as the caller-id. The good news though, is that, because all your company calls come from a few numbers, you will be able to differentiate your company calls from your calls and other promotional calls that you may be getting. This is also true for outbound calls that you make. 


Now, the caller-id will be your company number or one of two other numbers. These extra numbers are automatically assigned by our system for redundancy and business continuity purposes. A list of these all numbers are specified in the email that all admins receive at the time of purchasing the number.