Reporting & Analytics

Excel Macros and Exotel Reports
If you have tasks in Microsoft Excel that you do repeatedly, you can either record a macro to automate these tasks or use the one (via import option) that w...
Mon, 6 Mar, 2023 at 1:30 PM
Live Stats - Co-workers and Groups (Beta)
A short video: This feature is available only on demand to select customers and might be chargeable. Please contact your account manager or please ...
Sun, 5 Mar, 2023 at 12:21 PM
Call Reports Update (effective 1st September 2020)
We have recently updated the Call Reports -> ‘Direction’ (field values) to help you identify the outbound calls made via Exotel Dashboard & Exot...
Thu, 6 Jan, 2022 at 12:37 AM
Call Reports Enhancement (7th December 2021)
We have recently added a new column in our Call Reports - DisconnectedBy. This field indicates who hung up the call or was responsible for the hang-up of ...
Mon, 6 Mar, 2023 at 1:31 PM
Glossary for SMS Stats (Beta)
Note: This dashboard is currently in its beta phase and has limited access. Deliverable = Delivered + Failed. These messages were either Delivered to the ...
Sun, 5 Mar, 2023 at 10:43 AM
Advanced Analytics Dashboard - Call Details
Tab: Call Stats Filters These filters apply to all graphs shown on this page Direction:  Inbound, outbound-API, and outbound dial  Date: Filter by S...
Thu, 17 Aug, 2023 at 1:05 PM