Question: How can find out about Exotel's downtimes? Is there a place where I can monitor this for myself?
We, at Exotel, take our reliability very seriously. This means we strive very hard to achieve unparalleled uptimes. To hold ourselves accountable, we make our uptime information available for everyone to see. It is available at http://status.exotel.in.
You can scroll all the way down and observe all incidents that were reported each week along with the resolution time.
You'd also be able to keep yourself updated in real-time with the system status on Exotel Status Board.
Please note that on top of this, we'd be sending out "Downtime emails" in case of an outage, and "Uptime emails" as soon as it's resolved, to all affected clients.
If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888.