There could be a few reasons for this.

A short video:


1. Is your number switched "ON" in the Exotel dashboard? 


Even if you're logged in to, you need to be switched on to receive calls. You can check this on the top right corner of your account.



2. Are you a part of the group that is configured to receive calls?


For example, if the group Exotel_Support is set to receive calls as a part of your incoming call flow, check if you're a part of the group. Go to the Co-workers & Groups page and check the group by clicking on it. If not, add  yourself to the group by dragging and dropping your name to the group. (Note: Only the Admins have access to add the co-worker into the group)



3. Momentary issues


There could be momentary issues at the operator's end. Give it a few minutes and try again. If it's still not fixed, you can write to us at or call us on +918088919888