There could be a few reasons for this.
A short video:
1. Is your number switched "ON" in the Exotel dashboard?
Even if you're logged in to http://my.exotel.in, you need to be switched on to receive calls. You can check this on the top right corner of your account.
2. Are you a part of the group that is configured to receive calls?
For example, if the group Exotel_Support is set to receive calls as a part of your incoming call flow, check if you're a part of the group. Go to the Co-workers & Groups page and check the group by clicking on it. If not, add yourself to the group by dragging and dropping your name to the group. (Note: Only the Admins have access to add the co-worker into the group)
3. Momentary issues
There could be momentary issues at the operator's end. Give it a few minutes and try again.
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If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888.