There could be a few reasons for this.

 

1. Is your number switched "ON" in the Exotel dashboard? 

 

Even if you're logged in to http://my.exotel.in, you need to be switched on to receive calls. You can check this on the top right corner of your account.

 

 

2. Are a part of the group that is configured to receive calls?

 

For example, if the group Exotel_Support is set to receive calls as a part of your incoming call flow, check if you're a part of the group. Go to the Co-workers & Groups page and check the group by clicking on it. If not, add  yourself to the group by dragging and dropping your name to the group. (Note : Only the Admins have access to add the co-worker into the group)

 


 

3. Momentary issues

 

There could be momentary issues at the operator's end. Give it a few minutes and try again. If it's still not fixed, you can write to us at hello@exotel.in or call us on +918088919888