There could be a few reasons for this.


1. Is your number switched "ON" in the Exotel dashboard? 


Even if you're logged in to http://my.exotel.in, you need to be switched on to receive calls. You can check this on the top right corner of your account.


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2. Are a part of the group that is configured to receive calls?


For example, if the group Exotel Employees is set to receive calls as a part of your incoming call flow, check if you're a part of the group. Go the Co-workers & Groups page and check the group by clicking on it. If not, adding  yourself to the group by dragging and dropping your name to the group.


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3. Momentary issues


There could be momentary issues at the operator's end. Give it a few minutes and try again. If it's still not fixed, get in touch with your account manager by clicking on the Support tab at the bottom of your account.