Call Docs

Call Transfer: How do I transfer an incoming call to a co-worker?
According to Wikipedia:  A call transfer is a telecommunications mechanism that enables a user to relocate an existing telephone call to another phone or a...
Sat, 30 Oct, 2021 at 11:24 AM
Is it possible to pause a campaign?
I wanted to know if there is any way to automatically pause and restart a campaign that is running? eg:- I want the campaign to run from 11:30 am to 1:00 pm...
Sat, 24 Jul, 2021 at 4:57 PM
How do I block calls from a specific number?
Step 1. Create an empty list called "Blocked Callers" in the Address Book Section. Step 2. Select the newly created list and then add ...
Sat, 13 Feb, 2021 at 12:21 PM
Why do I get so many missed calls?
None of us wants to miss our customer's call. If you see a lot of missed calls on your dashboard and would like to understand them and reduce them, rea...
Wed, 1 Dec, 2021 at 12:26 PM
New SMS: How to send SMS' to co-workers or agents after the call
How do i get an sms alerting me on the fact that a call was made to our exotel number? Is it possible to alert multiple numbers (via sms) upon receiving th...
Wed, 1 Dec, 2021 at 12:27 PM
Parallel ringing - Or calling many or all your agents at the same time
Is there a way to do parallel ringing? Parallel ringing or simultaneous ringing enables businesses to automatically redirect incoming calls to a maxim...
Wed, 1 Dec, 2021 at 12:30 PM
Why are calls not routed to all the agents?
Situation: You have four agents in the group and all of them are free. Yet, the third and fourth agents in the group don't receive the call if the firs...
Fri, 23 Apr, 2021 at 3:53 PM
Outgoing call - What is my caller ID (or) What number should I choose?
If you have multiple numbers in your account, then you can choose to make an outbound call from a number of your choice. Currently, everyone in your account...
Sat, 24 Jul, 2021 at 4:42 PM
When I make an out-bound call, why do my customers get a call from a different number instead of the Exophone that I have purchased?
Your Exophone is the number that your customers would see on their phone's caller ID when you make a call to them.  But sometimes when you make an ...
Thu, 30 Sep, 2021 at 8:29 AM
Everything you need to know about outbound calls on Exotel
  How does outbound calling work? - Please refer to How do I make outbound calls via Exotel? What is the caller ID that my customers see during an out...
Fri, 23 Apr, 2021 at 4:07 PM