We want to configure our exotel such that it will connect to next agent if one particular agent does not pick the call with in 5 rings, or else it will connect to all agents parallelly. Please let us how to do that?
In other words - Is ther a way to do parallel ringing?
Parallel ringing or simultaneous ringing enables businesses to automatically redirect incoming calls to all the agents (maximum of 5 agents) at the same time. This ensures quicker response as the customer will more often than not, find an agent to talk to, thereby improving the customer experience. Once an agent answers the call, the other phones will automatically stop ringing. This is beneficial especially for businesses with a customer-facing team.
Please call us on +91 8088919888 or write an email to firstname.lastname@example.org if you would like to enable this feature.