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According to Wikipedia: 

call transfer is a telecommunications mechanism that enables a user to relocate an existing telephone call to another phone or attendant console, using a transfer button or a switchhook flash and dialing the required location. The transferred call is either announced or unannounced.

We are glad to inform you that we have introduced the call transfer feature for incoming calls. You can now transfer an incoming call to an agent for a group. For more details please click here.

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