Using a transfer button or switchhook flash and dialling the necessary number, a user can move an active phone call to another phone or attendant console using a call transfer. Either the transferred call is announced or it isn't.
We are happy to let you know that we have included the call transfer feature for incoming calls. An incoming call can now be routed to a group of agents. For more details please click here.
If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888.